Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amy Biando

North Brookfield,Massachusetts

Summary

Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Health Aide

Private Care
Leicester, Massachusetts
01.2021 - Current
  • Documented patient care services by charting in designated areas.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Admissions Coordinator

Becker College
Leicester/remote, Massachusetts
03.2018 - 04.2020
  • Coordinated with IT department to enhance online application system and user experience.
  • Managed application workflow through thorough verification of academic credentials.
  • Exhibited ability to organize tasks efficiently.
  • Managed student staff with high professionalism and productivity.
  • Oversee lead data management, conducting regular audits.
  • Managed all stages of the application workflow.
  • Conducted student interviews and provided feedback on their application status.
  • Answered application and enrollment inquiries from public via telephone or email.

Case Manager

Mental Health Partners Inc
Spencer, Massachusetts
01.2014 - 06.2018
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Negotiated with insurance companies and other payers to secure coverage for client services.
  • Advocated on behalf of clients to secure necessary services and support.
  • Conducted home visits to assess living conditions and support needs.
  • Researched and analyzed community needs to determine program directions and goals.

ABA Therapist

Private Care
Spencer, Massachusetts
06.2011 - 11.2014
  • Provided direct client care and group treatment while utilizing combinations of intensive teaching and natural environment training arrangements.
  • Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
  • Promoted positive relationships between family members by providing education on effective parenting strategies.
  • Maintained detailed records of each session including notes about client's progress or lack thereof.

Education

BACHELOR OF ARTS - HUMAN SERVICES

Southern New Hampshire University
01.2017

Skills

  • Detailed Patient Health Assessments
  • Patient Support
  • Documentation Development Skills
  • Design Patient Treatment Plans
  • Adaptability to Change
  • Case Documentation Management
  • Medication organization
  • Recruitment
  • Professional development training
  • Interviewing techniques
  • Records maintenance
  • Academic support
  • Student registration

Certification

  • ABA Therapy
  • ESL Teacher
  • Learning support Assistant
  • CNA
  • Mental Health support worker
  • CPR/First Aid
  • Play therapy
  • Mental health first Aid
  • ECC Teacher

Timeline

Home Health Aide

Private Care
01.2021 - Current

Admissions Coordinator

Becker College
03.2018 - 04.2020

Case Manager

Mental Health Partners Inc
01.2014 - 06.2018

ABA Therapist

Private Care
06.2011 - 11.2014

BACHELOR OF ARTS - HUMAN SERVICES

Southern New Hampshire University

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Amy Biando