Open To Work
Amy Walls
IT Project and Program Management
Prince Frederick,MD
Summary
Accomplished Technical Director versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles. Bringing 2 decades of experience and expertise in healthcare and government technology arenas.
Overview
33
33
years of professional experience
2
2
Certifications
Skills
- Security clearance
- Project management, implementation and planning
- Agile and Hybrid methodologies
- Client relationship management
- Requirements gathering
- Cost estimates
- Microsoft Project / MS Office
- Network Engineering
- IT infrastructure and troubleshooting
- Personnel management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Healthcare and Government IT
Work History
Deputy Technical Director
MIL Corporation
03.2025 - Current
- Implemented strategic initiatives to optimize technical processes and resource allocation.
- Led project planning sessions to align technology solutions with organizational goals.
- Mentored junior staff on best practices in systems management.
- Streamlined communication channels between technical and non-technical teams for improved collaboration.
- Optimized team performance by establishing clear communication channels and fostering a collaborative work environment.
- Collaborated with stakeholders to refine project scope and deliverables for maximum impact.
- Optimized staffing schedules to balance customer service needs with labor cost management objectives.
Solutions Management Branch Head
US Government Department of Defense, USN
07.2024 - 03.2025
- Served as Branch Head for Program and Project Management support for customers of DNA.
- Completed all time keeping, scheduling, and tracking of civilian employee labor.
- Monitored training and performance evaluation and feedback.
- Supported travel supervision and reimbursement as well as all Human Capital Management interactions for current staff.
- Facilitated interdepartmental collaboration to streamline communication and improve project outcomes.
- Managed risk by ensuring adherence to regulatory requirements and internal policies.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
Network Engineer
THE MIL CORPORATION
04.2020 - 07.2024
- Configured, monitored, and maintained network equipment including routers and switches in support of the C-sUAS program to support transport of system data using encapsulation and encryption over wireless and untrusted network segments.
- Provided maintenance support and technical troubleshooting.
- Supported the completion and sustainment of CUJO tower infrastructure.
- Participated in test planning objectives, test readiness review for joint CUAS/UX-24.
Project Manager
THE MIL CORPORATION
04.2017 - 04.2020
- Former project lead for NSA guided CSfC Multi-Site Connectivity and Mobile Access for DAiTA program which included Planning, Costing, Resource Allocation, project tasking and timeline tracking.
- Assisted C-sUAS with project WBS breakdown and scheduling.
- Assisted C-SCRM with project leader oversight and documentation.
Systems Administrator
THE MIL CORPORATION
08.2015 - 04.2017
- Member of technical projects and engineering effort for Navy research, development, testing and evaluation WAN.
- Led project effort for NSA-approved Certificate Authority configuration for CSfC and 802.1x device authentication.
- Served as the RDT&E technical project liaison for PMA-234 Collaborative Data Environment.
- Planned network expansion for FRC-based and NAVAIR customer interests across CONUS.
- Completed the 10 Gig CIP project for transitioning all current RDT&E network customers to the 10G network and removal of 1G Infrastructure.
- Supported a multi-node WAN across the continental United States.
- Provided customer support and troubleshooting for network connectivity.
- Participated in design planning and configuration for layer 2 and layer 3 connectivity across the greater WAN customer environment.
- Created and revised network drawings and standard operating procedure documents according to current design and function.
- Supported DoD sponsored contract activities by installing and maintaining server and workstation systems for customer-based programs in the RDT&E naval air division.
- Adherence to government security and information assurance standards by applying DISA sponsored checks and recommended operating parameters.
- Installed and supported SharePoint 2013 server farm and network in collaboration with SharePoint Developer.
- Attended internal team meetings to communicate project plans and progress with government leads.
- Maintained an active role in customer requirement gathering and project update meetings as part of ongoing project support and future planning.
Network Analyst
WVU Hospital - United Hospital Center
11.2012 - 08.2015
- Served as project lead for multiple software and hardware upgrades, which required extensive communication and coordination with users and vendors.
- Managed stakeholder communications, fostering collaboration and addressing project concerns effectively.
- Coordinated project timelines and resource allocation to ensure alignment with organizational goals.
- Responsible for entire PACS infrastructure and system administration.
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
- Worked extensively with GE Healthcare PACS to schedule and store reports.
- Strategized solutions for emerging technologies, enhancing hospital operations and services.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Served as a system administrator for various clinical and horizontal applications including but not limited to Windows Server management within the healthcare IT environment.
- Developed network documentation to improve troubleshooting efficiency.
- Installed routing and switching equipment to support eight outside clinics on dedicated fiber eLAN.
- Maintained vertical industry systems used primarily in diagnostic imaging services including GE PACS, Maclab hemodynamic software and hardware, Nuance voice dictation and transcription, and several third-party client server applications.
- Provided training and direct support for end users in diagnostic imaging.
- Performed Windows OS, driver, and application installation/troubleshooting for a variety of office and clinical systems, maintained Active Directory authentication groups and group policy management for affected systems.
- Worked in a team-based environment supporting other analysts and engineers for both infrastructure and clinical end applications.
- Created and updated existing documentation on networked devices and system management within the internal IT KB.
- Secured and audited patient data according to HIPAA guidelines.
- Participated in a rotating on call program which required prompt response to technical issues.
- Served as an escalation point to assist with various technical issues.
Applications Support Specialist - Clinical
WVU Hospital - United Hospital Center
07.2009 - 11.2012
- Facilitated entire hospital and datacenter transition to a new site, maintaining minimal downtime and preserving patient care standards as part of the deployment team managing infrastructure and device setup.
- Oversaw IP space definition assignment encompassing installation and documentation for new network.
- Coordinated with team members for installation of 900 user nodes and connectivity establishment
- Facilitated input from technology services for essential hospital committee groups focused on chargemaster and quality assurance auditing
- Assisted with implementation of clinical upgrade systems for nursing, laboratory, and ancillary service departments.
- Managed technology projects across human resources, oncology, radiation oncology, cardiovascular services, and patient education.
- Provided direct end user support for clinical systems users.
- Managed service line agreement services pertaining to nursing education.
- Provided application support for clinical systems, ensuring optimal performance and user satisfaction.
- Collaborated with IT teams to implement system updates and optimize application functionality.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
Registered Nurse
WVU Hosptial - United Hospital Center
05.1993 - 07.2009
- Handled various duties in the Emergency/Trauma, cardiac critical care, Post-Thoracic and Open-Heart surgical recovery units.
- Coordinated care for patients, ensuring effective management of urgent issues and sedation during procedures
- Exhibited strong adaptability to evolving technological techniques and advancements in clinical software and hardware.
- Spearheaded electronic charting transition in cardiac catheterization lab environment.
- Assisted in and ultimately led data collection and reporting activities for regulatory bodies regulating cardiovascular interventions, particularly concerning American College of Cardiology registry programs.
- Streamlined and adjusted reporting workflow to ensure ongoing process improvement.
- Designed and showcased yearly lecture presentation covering cardiovascular concepts for FSU Pierpont CC&TC Respiratory Program in Fairmont, West Virginia.
- Served as instructor for AHA-sponsored healthcare programs in advanced cardiac life support, basic trauma life support, and pediatric advanced life support.
- Involved in 15-year career featuring a wide range of experience leveraging multidisciplinary techniques to manage various elements of patient care.
Education
MBA - Project Management in Information Technology
Florida Institute of Technology
Melbourne, FL01-2022
B.S. - Nursing
Ohio University
Athens, OH01-2011
A.S. - Nursing
Fairmont State College
Fairmont, WV01-1994
Security Clearance
Top Secret with SCI (Final), 2025
Certification
- Transformational Leadership Program (120VC), 2024
- Certified Project Management Professional (PMI-PMP), 2018
- Certified Information Systems Security Professional (CISSP), 2017
Affiliations
- PMI - Southern Maryland Chapter
Languages
English
Native or Bilingual