Amy Sailors
La Porte,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Apple Technical Support Representative
Transcom Worldwide
Marion, IL
2022.03 - Current
- Configured network settings on Apple devices according to user requirements.
- Maintained high levels of professionalism at all times while interacting with customers.
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
- Prepared detailed reports summarizing customer service activities on a daily basis.
- Documented resolutions into knowledge base for future reference by other team members.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Adhered to all company policies when dealing with customer inquiries.
Correctional Officer
Indiana State Prison
Michigan City, Indiana
2021.10 - 2022.03
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
Security Officer
Trojan Labor Of Tennessee
Nashville, Tennessee
2013.03 - 2021.09
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated all reported incidents of theft or vandalism on premises.
- Assisted with crowd control during large events held at the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
CNA / CPR
NATS
Nashville, TN2011-10
GED -
Mcgavock High School
Nashville, TN2006-05
Skills
- Technical problem solving
- Customer Service
- Time Management
- Professionalism
- Analytical Thinking
- Collaborative Team Player
- Problem-solving abilities
- Effective Communication
- Goal Setting
- Written Communication
- Excellent Communication
- Multitasking
Timeline
Apple Technical Support Representative
Transcom Worldwide
2022.03 - Current
Correctional Officer
Indiana State Prison
2021.10 - 2022.03
Security Officer
Trojan Labor Of Tennessee
2013.03 - 2021.09
CNA / CPR
NATS
GED -
Mcgavock High School