Amy Sander
Portland,OR
Summary
Skilled professional in translating complex user needs into innovative solutions, managing cross-functional teams, and delivering products that exceed market expectations. Strong track record of increasing user engagement and revenue through data-driven decision making and agile methodologies. Adept at balancing business objectives with technical feasibility, user experience and budget management. Known for excellent communication skills and the ability to build consensus among diverse stakeholders. Dynamic leader with over two decades of groundbreaking achievements at a corporate level and beyond. Excelled in strategic planning and organizational leadership, driving substantial growth and fostering robust relationships. Expert in negotiation, seamlessly blending hard and soft skills to exceed objectives and inspire teams toward unparalleled success. Results-driven Product & Program Manager with 10+ years of experience driving product strategy and development in the tech industry.
Overview
32
32
years of professional experience
Work History
OFFICE ADMINISTRATION
Infusion Partners, LLC
01.2012 - Current
- Streamlined office operations by managing supplies inventory, vendor relationships, and facility maintenance, resulting in significant cost reduction
- Prepared and edited high-quality correspondence, reports, and presentations for executive team and clients
- These efforts enhanced operational efficiency while maintaining a professional image for the company
- Implemented efficient onboarding procedures for new employees, reducing orientation time
- Maintained accurate personnel records and assisted in updating company policies to ensure compliance with current regulations
- These initiatives improved the human resources function, ensuring smooth integration of new staff and adherence to legal requirements
- Processed expense reports and prepared invoices promptly, contributing to improved cash flow
- Utilized QuickBooks for various accounting procedures, ensuring accurate financial record-keeping
- This meticulous approach to financial management supported the company's fiscal health and transparency
- Managed and troubleshot office equipment, including computers, printers, and phone systems, minimizing downtime
- Developed and maintained comprehensive company databases and filing systems, improving data retrieval efficiency
- These technical responsibilities kept the office running smoothly and enhanced overall productivity
- Implemented robust security measures for client data protection, achieving full compliance with data privacy regulations
- This crucial initiative safeguarded sensitive information and reinforced the company's commitment to client confidentiality and regulatory compliance.
OPERATIONS
Sander Family, Inc
06.2007 - Current
- Developed high-quality strategies and plans ensuring alignment with short-term and long-term budgeting goals and objectives
- Oversaw all operations and activities to ensure they produced the desired results consistent with the overall strategy and mission
- Additional responsibilities included financial, budget, and project management, providing a solid foundation for family operations and growth
- Oversaw the emotional development of primary assets (our two boys), focusing on nurturing their personal growth and well-being
- Managed operations for all systems and procedures, including establishing and maintaining routines, etiquette, and household rules
- Implemented channel budgeting across various sectors, including household expenses, sports activities, and educational needs, ensuring efficient resource allocation
- Took charge of homework management, providing support and structure for academic success
- Coordinated school activities and event management, fostering a rich and diverse educational experience
- Supervised mediation and negotiation processes, helping to resolve conflicts and maintain family harmony
- Managed canine and equine care, ensuring the well-being of family pets and livestock
- This encompassed all aspects of animal husbandry, from daily care to health management
- Demonstrated a particular skill in gaining cooperation from the uninspired, employing creative strategies to motivate and engage all family members in household tasks and activities
- Throughout all these responsibilities, maintained a focus on developing high-quality strategies and plans that aligned with both short-term and long-term objectives
- Continuously oversaw all operations and activities to ensure they produced results consistent with the family's overall strategy and mission, fostering a nurturing, efficient, and harmonious household environment.
DIRECTOR OF RETAIL - NORTH AMERICA
Qualcomm/ Kyocera Wireless Corporation
01.2002 - 06.2007
- Spearheaded the management of all National Retail accounts, overseeing a diverse portfolio of major retailers across North America
- Developed and executed comprehensive strategies to maximize market presence and drive sales growth in the competitive wireless device sector
- Orchestrated handset and accessory sell-in and sell-through processes, collaborating closely with product development teams to align offerings with market demands
- Implemented data-driven inventory management systems, resulting in optimized stock levels and reduced carrying costs while ensuring product availability to meet consumer demand
- Consistently achieved and surpassed quarterly account growth and revenue objectives
- Utilized advanced forecasting techniques and market analysis to set ambitious yet attainable targets, driving year-over-year growth across all retail channels
- Cultivated and maintained executive-level relationships with key decision-makers within retail and carrier accounts
- Leveraged these high-level connections to secure premium product placement, negotiate favorable terms, and gain early adoption of new technologies and devices
- Managed a multimillion-dollar operating budget, strategically allocating resources to maximize ROI across various retail accounts and initiatives
- Implemented cost-saving measures without compromising the quality of service or sales performance, resulting in improved profitability
- Conceptualized, designed, and executed innovative product promotional programs and marketing campaigns
- These initiatives significantly boosted brand visibility, driving increased foot traffic to retail locations and enhancing overall sales performance
- Directed the national sales staff deployment for new product roll-outs and promotions
- Developed comprehensive training programs to ensure sales teams were well-equipped with product knowledge and effective selling strategies, resulting in successful launches and sustained sales momentum
- Led complex contract negotiations and administered supply agreements with major retail partners
- Skillfully balanced the interests of Qualcomm/Kyocera with those of retail partners, establishing mutually beneficial long-term relationships that fostered growth and stability
- Strategically leveraged carrier relationships to identify and capitalize on new opportunities within retail distribution channels
- This cross-channel approach led to expanded market reach and the successful introduction of products into previously untapped segments of the retail landscape.
REGIONAL SALES DIRECTOR
Qualcomm, Inc.
05.1998 - 01.2002
- Oversaw daily operations of multiple account teams, ensuring efficient workflow and high performance standards across the region
- Managed relationships with multiple carriers, serving as the primary point of contact and strategic partner
- Conducted regular market supervision and analysis to identify trends, opportunities, and potential challenges
- Drove monthly market growth initiatives and consistently met or exceeded revenue objectives set by upper management
- Developed and managed operating budgets for the region, aligning resource allocation with strategic goals
- Spearheaded market revenue growth strategies, including the identification and pursuit of new business opportunities
- Established and maintained robust Indirect Channel product distribution networks, expanding market reach and sales potential
- Conceptualized, designed, and executed product marketing promotions and programs to boost sales and market penetration
- Assumed a leadership role in West area carrier development and strategy, contributing to long-term business growth
- Directly interfaced with regional and area-level senior management, providing regular updates and strategic recommendations
- Led product launch initiatives, including the development and delivery of comprehensive roll-out training programs for sales teams and channel partners
- Collaborated with product development teams to ensure new offerings aligned with market demands and company objectives
- Mentored and developed team members, fostering a culture of high performance and continuous improvement
- Analyzed sales data and market trends to inform strategic decision-making and resource allocation
- Negotiated and managed key contracts with carriers, vendors, and major accounts
- Ensured compliance with industry regulations and company policies across all operations
- Represented the company at industry events, conferences, and trade shows to enhance brand visibility and generate new business leads.
GOVERNMENT SALES MANAGER
AT&T Wireless
01.1997 - 05.1998
- Specialized in multi-level government operations, with a primary focus on state, city, and county administrations
- Led contract negotiations and implementations for Oregon and Washington State, demonstrating a deep understanding of regional governmental processes and requirements
- Strategically built and aligned high-performing account teams to effectively manage both National and state government channels, ensuring seamless communication and service delivery across various governmental tiers
- Consistently achieved and exceeded gross add and monthly revenue targets, driving substantial growth in the government sector
- Took full ownership of account management, including minimizing churn and increasing market penetration within the government vertical
- Developed and implemented robust strategies for contract retention, skillfully negotiating renewals and acquiring new business opportunities
- Mentored and trained junior managers, fostering their professional development to enhance overall channel performance and create a strong succession pipeline
- Utilized extensive market knowledge to develop and organize sales territories strategically, maximizing efficiency and revenue potential
- Leveraged years of experience in account contract retention and acquisition to build lasting relationships with government clients, resulting in high customer satisfaction and loyalty
- Demonstrated expertise in navigating complex governmental procurement processes, ensuring compliance with regulations while meeting organizational objectives.
MARKET OPERATIONS MANAGER
AT&T Wireless Services
02.1996 - 01.1997
- Oversaw daily operations of multiple account teams, ensuring efficient workflow and high performance standards across the region
- Managed relationships with multiple carriers, serving as the primary point of contact and strategic partner
- Conducted regular market supervision and analysis to identify trends, opportunities, and potential challenges
- Drove monthly market growth initiatives and consistently met or exceeded revenue objectives set by upper management
- Developed and managed operating budgets for the region, aligning resource allocation with strategic goals
- Spearheaded market revenue growth strategies, including the identification and pursuit of new business opportunities
- Established and maintained robust Indirect Channel product distribution networks, expanding market reach and sales potential
- Conceptualized, designed, and executed product marketing promotions and programs to boost sales and market penetration
- Assumed a leadership role in West area carrier development and strategy, contributing to long-term business growth
- Directly interfaced with regional and area-level senior management, providing regular updates and strategic recommendations
- Led product launch initiatives, including the development and delivery of comprehensive roll-out training programs for sales teams and channel partners
- Collaborated with product development teams to ensure new offerings aligned with market demands and company objectives
- Mentored and developed team members, fostering a culture of high performance and continuous improvement
- Analyzed sales data and market trends to inform strategic decision-making and resource allocation
- Negotiated and managed key contracts with carriers, vendors, and major accounts
- Ensured compliance with industry regulations and company policies across all operations
- Represented the company at industry events, conferences, and trade shows to enhance brand visibility and generate new business leads.
INDIRECT CHANNEL MANAGER
AT&T Wireless Services
01.1995 - 02.1996
- Developed and managed indirect distribution channels for Regional and National accounts, expanding market reach and sales capabilities
- Designed and implemented targeted marketing programs, focusing on continuous improvement within accounts to drive growth and efficiency
- Crafted comprehensive account strategies, identifying growth potential and setting both short-term and long-term goals
- Led contract negotiations for national and regional partnerships, securing favorable terms aligned with company objectives
- Provided expert consultation and training to Indirect partners on advertising, marketing, merchandising, and promotional strategies
- Acted as a key liaison between market activity and regional operations, ensuring seamless communication and alignment of goals
- Assumed responsibility for market revenue, operating budget, and churn reduction
- Managed market development and Co-op funds, strategically allocating resources to support growth initiatives
- Conducted monthly and quarterly sales forecasting to inform business planning and resource allocation
- Developed and implemented strategies and quota goals for continuous account improvement, resulting in sustained growth and enhanced partner performance across the indirect channel network.
SENIOR ACCOUNT MANAGER
AT&T Wireless Services
03.1994 - 01.1995
- In the role of Senior Executive for Key Account Management, the focus shifted to strategically growing and maintaining the organization's most valuable client relationships
- This position played a crucial role in driving long-term revenue growth and solidifying the company's market position
- Spearheaded the development and implementation of comprehensive key account strategies, identifying high-potential clients and creating tailored approaches to expand these relationships
- This involved deep analysis of client needs, industry trends, and competitive landscapes to uncover new opportunities for growth
- Led a team of seasoned account managers, providing guidance on complex negotiations, strategic planning, and relationship management
- Mentored team members to elevate their skills in handling high-stakes client interactions and developing long-term partnership strategies
- Personally managed a portfolio of the company's most critical accounts, serving as the primary executive point of contact for C-level stakeholders
- This entailed regular high-level meetings, strategic planning sessions, and proactive problem-solving to ensure client satisfaction and loyalty
- Collaborated closely with product development, marketing, and operations teams to align company offerings with key account needs
- Advocated for custom solutions and innovations that addressed specific challenges faced by major clients, often resulting in expanded service adoption and increased revenue
- Developed and implemented account retention strategies, significantly reducing churn among top-tier clients
- This involved creating bespoke client engagement programs, conducting regular satisfaction surveys, and swiftly addressing any issues to maintain strong relationships
- Established key performance indicators (KPIs) for account growth and regularly reported on progress to the executive team and board of directors
- Utilized advanced analytics and customer relationship management (CRM) tools to track account health, identify growth opportunities, and predict potential challenges.
ACCOUNT EXECUTIVE
AT&T Wireless Services
03.1993 - 05.1994
- Consistently recognized as a top-performing sales professional, this role involved exceeding quota targets year after year, setting new benchmarks for excellence within the organization
- The position extended far beyond personal sales achievements, encompassing the development and success of the entire sales team
- A critical responsibility was training and mentoring junior sales representatives, imparting strategies and techniques that drive success
- This involved creating comprehensive training programs, conducting one-on-one coaching sessions, and providing real-time guidance during client interactions
- By modeling best practices in customer engagement, negotiation tactics, and closing techniques, the role helped cultivate a high-performing sales culture throughout the team
- A significant portion of the position focused on large account negotiation and implementation
- This entailed leading complex, high-stakes negotiations with key accounts, leveraging deep industry knowledge and refined negotiation skills to secure lucrative contracts
- Post-negotiation, the role oversaw the smooth implementation of these agreements, ensuring client satisfaction and long-term partnership success
- In addition to managing existing accounts, the position spearheaded target account development initiatives
- This involved identifying high-potential prospects, developing tailored strategies to penetrate these accounts, and executing multi-faceted campaigns to win their business
- The approach to competitive acquisition was both strategic and aggressive, consistently outmaneuvering rivals to capture market share and establish the company as the preferred solution provider in the industry
- Throughout the tenure, the role maintained top sales performer status while simultaneously elevating the performance of the entire sales organization
- This dual focus on personal excellence and team development contributed significantly to the company's overall growth and market dominance.
Education
Bachelor of Arts - Telecommunications -
University of Oregon
01.1991
Skills
- Project Management
- Strategic Planning
- Client Relations
- Business Development
- Sales management
- Organizational Skills
Timeline
OFFICE ADMINISTRATION
Infusion Partners, LLC
01.2012 - Current
OPERATIONS
Sander Family, Inc
06.2007 - Current
DIRECTOR OF RETAIL - NORTH AMERICA
Qualcomm/ Kyocera Wireless Corporation
01.2002 - 06.2007
REGIONAL SALES DIRECTOR
Qualcomm, Inc.
05.1998 - 01.2002
GOVERNMENT SALES MANAGER
AT&T Wireless
01.1997 - 05.1998
MARKET OPERATIONS MANAGER
AT&T Wireless Services
02.1996 - 01.1997
INDIRECT CHANNEL MANAGER
AT&T Wireless Services
01.1995 - 02.1996
SENIOR ACCOUNT MANAGER
AT&T Wireless Services
03.1994 - 01.1995
ACCOUNT EXECUTIVE
AT&T Wireless Services
03.1993 - 05.1994
Bachelor of Arts - Telecommunications -
University of Oregon