Summary
Overview
Work History
Education
Skills
Software Skills
Languages
Timeline
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Amy Sarango

Bloomfield,NJ

Summary

Compassionate Financial Aid Officer with four years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.

Overview

7
7
years of professional experience

Work History

Financial Aid Rep.

Lincoln Educational Service Corporation
02.2020 - Current
  • Handled incoming calls from families, offering detailed insights into the application procedures at Lincoln Tech.
  • Facilitated virtual meetings using Join.me platform to assist applicants in finalizing their financial aid requirements and provided detailed explanations of the award letters to students and parents.
  • Ensure timely and precise completion of documentation, as well as the uploading of files and updating student records using CampusCvue Imagenow system.
  • Monitored student financial aid files to verify completeness and compliance with federal and state regulations
  • Provided personalized counseling for students facing financial challenges, helping them explore alternative financing options and payment plans.
  • Acquired comprehensive understanding of various financial aid systems such as NSLDS, COD, CPS, Citrix Access Gateway, iGrad, CampusIvy, Outlook and Mircosoft Teams.

Sales Associate

PINK
07.2019 - 02.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Biller

New England Motor Freight
01.2017 - 02.2019
  • I held the responsibility of helping customers process their orders within many diverse organizations to ensure the success of their information being sent to our companies truck drivers
  • I converted verbal requests onto a PC and worked with the technological applications to assist the orders be delivered in an exact and precise manner.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Conducted regular audits of billing records, identifying issues and implementing corrective actions.
  • Followed up with appropriate parties to obtain prompt payments.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
  • Provided excellent customer service, developing and maintaining client relationships.

Education

HS Diploma -

Technology High School
Newark, NJ
06.2017

Skills

  • Customer Service
  • Attentive listener
  • Effective communication skills and adept problem-solving abilities
  • Effective time management
  • Collaborative work with ethical standards
  • Perform effectively in fast-paced settings

Software Skills

  • Mircosoft Office 365
  • Google workplace
  • Adobe programs (illustrator, InDesign, Photoshop)
  • NSLDS, COD, CPS, Citrix Access Gateway, SalesForce and CampusIvy.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Financial Aid Rep.

Lincoln Educational Service Corporation
02.2020 - Current

Sales Associate

PINK
07.2019 - 02.2020

Biller

New England Motor Freight
01.2017 - 02.2019

HS Diploma -

Technology High School

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Amy Sarango