Amy Sargent
Huntington ,WV
Summary
Dynamic professional with extensive experience in customer service and direct care, notably at Autism Services Center. Proven ability to enhance client satisfaction through compassionate support and effective communication. Skilled in training staff and optimizing operations, I bring a positive attitude and a commitment to excellence in every role.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Autism Services Center
Huntington, WV
08.2021 - Current
- Provided direct support to individuals with autism, enhancing daily living skills and personal development
- Assisted with behavioral interventions, fostering positive behavioral changes and communication skills
- Collaborated with multidisciplinary teams to develop and implement individualized care plans
Owner/Operator
TCBY.com
06.1985 - 01.2004
- Developed and implemented training programs for new staff, enhancing team performance and consistency.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Conducted market analysis to identify trends, informing product offerings and promotional strategies.
- Evaluated vendor performance, negotiating contracts to ensure quality supplies at competitive prices.
Customer Service Representative
Arbys Aes
Huntington, WV
08.2015 - 06.2020
- Facilitated customer inquiries by delivering accurate information and promptly resolving issues.
- Processed transactions efficiently, ensuring adherence to company policies and cash handling procedures.
- Collaborated with team members to maintain a clean and organized service area, enhancing customer experience.
- Managed customer complaints by employing active listening skills and offering appropriate solutions.
- Trained new staff on point-of-sale systems, promoting effective use of technology in daily operations.
- Implemented feedback mechanisms to gather insights on customer satisfaction and improve service quality.
- Maintained inventory levels by monitoring stock and placing orders as necessary to meet demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
Phlebotomist
HIMG
05.2006 - 12.2008
- Collected blood samples from patients using established protocols and techniques.
- Ensured proper labeling and handling of specimens for accurate testing.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Assisted in safety training new staff on phlebotomy procedures and equipment usage.
- Provided excellent patient care by ensuring comfort during blood draws.
- Monitored inventory of supplies, reporting shortages to management promptly.
- Conducted quality control checks on equipment to ensure accuracy in testing processes.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Associate of Arts - Substance Abuse & Addiction
Ohio University
Ironton, OH05.2018
Pre-nursing / Communications
Ohio University
Ironton, OH05.2003
High School Diploma - College Preparatory
Chesapeake
Chesapeake, OH05.1989
Skills
I’m excellent working with customers, I love to work with people and it’s been my calling and I always want businesses to understand one bad employee can destroy their entire business
I’m positive and upbeat
I’m honest and trustworthy and can provide excellent references, I’ve done a little bit of everything, so I feel I’m well versed in many areas I’m not afraid to get my hands dirty
Certification
Have been a certified phlebotomist til 2012
I’m certified in CPR & First Aid
Use if an AED
I’m a licensed AMAP
Timeline
Direct Care Worker
Autism Services Center
08.2021 - Current
Customer Service Representative
Arbys Aes
08.2015 - 06.2020
Phlebotomist
HIMG
05.2006 - 12.2008
Owner/Operator
TCBY.com
06.1985 - 01.2004
Associate of Arts - Substance Abuse & Addiction
Ohio University
Pre-nursing / Communications
Ohio University
High School Diploma - College Preparatory
Chesapeake