Amy SCALPCANE
Fort Worth,TX
Summary
Social Work professional with proven expertise in managing complex caseloads and delivering impactful and empathetic support services. Strong focus on collaborative teamwork and achieving client-centered outcomes. Skilled in excellent communication, problem-solving, resource coordination, and advocacy, with a flexible approach to meeting evolving needs. Dependable and adaptable with a commitment to empowering individuals, families and the community.
Overview
8
8
years of professional experience
Work History
Medical Social Worker
Family Care Home Health & Hospice
07.2017 - 06.2024
- Completed psychosocial evaluations and needs assessments.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Maintained relationships with key stakeholders in the local community.
- Promoted effective communication between patients, families, and medical staff through skilled mediation techniques during challenging conversations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our patients and services.
- Developed individualized plans of care for patients following their wishes and the policies of the hospice organization.
- Assisted patients and their families in accessing community resources such as financial aid or bereavement services.
- Facilitated communication between healthcare providers, family members, patients, physicians and other healthcare personnel to ensure continuity of care.
- Counseled patients and families on issues related to death and dying, including spiritual matters or legal and financial concerns.
- Supported ethical decision-making processes among healthcare teams by guiding complex cases involving end-of-life care or medical ethics dilemmas.
- Collaborated with other disciplines within the hospice team such as nurses, home health aides, chaplains or bereavement counselors.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Participated in quality assurance programs by collecting data on outcomes associated with interventions provided.
- Developed relationships with local organizations that could provide additional support services for clients.
- Monitored patient progress over time through home visits or telephone calls.
- Developed individual treatment plans and provided counseling to patients.
- Managed caseloads effectively by prioritizing tasks based on urgency level.
- Provided information to access financial assistance, legal aid or housing.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
TDM Program Specialist
Arizona Department of Child Safety
06.2020 - 02.2022
- Planned and executed meetings to connect organizational representatives, community members, and clients.
- Facilitated communication between clients and other service providers.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Developed extensive program documentation, ensuring all team members clearly understood goals, objectives, and requirements.
- Evaluated program operations, successes, and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- I received incoming phone calls and contact form submissions and promptly responded to questions.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Acted as a liaison between management and stakeholders regarding updates on progress made toward program goals.
- Explained program offerings and requirements to participants and answered related questions.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained accurate records and documented client data in company databases.
- I discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Monitored employee work and developed improvement plans..
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Maintained a strict standard of confidentiality to protect the identities, demographical information, and case sensitive information.
Investigation Specialist
Arizona Department of Child Safety
10.2017 - 06.2020
- Investigated reports of suspected abuse or neglect of children by interviewing victims, witnesses, and alleged perpetrators.
- Conducted home visits to assess the safety of children in high-risk environments.
- Maintained a highstandard of professional ethics while handling sensitive and confidential information during investigations.
- Conducted comprehensive interviews of witnesses, suspects, and reporters to gather essential information for case building.
- Ensured compliance with legal regulations during investigations, minimizing the risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough and fair investigations and collecting relevant evidence.
- Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted home visits to assess the safety of children in high-risk environments.
- Carefully documented statements, observations, and evidentiary materials.
- Monitored cases of suspected maltreatment or neglect involving children.
- Conducted thorough face-to-face interviews with educators, families, neighbors, friends, law enforcement, and suspects, and documented investigative findings.
- Participated in court hearings of child welfare issues, including preparing court reports and providing expert testimony when necessary.
- Collected information about criminal proceedings and performed investigations to resolve cases.
- Conducted comprehensive background checks, contributing to informed placement settings for kinship placements.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, mentoring and fostering collaborative problem-solving and information sharing.
- Established and maintained professional working relationships with Law Enforcement, medical teams and educators during times of investigations.
- Maintained detailed records on all cases handled including case notes and documentation of decisions made.
- Established behavioral modification goals and assessed progress toward goals.
- Used job-related software
- Evaluated personal characteristics and home conditions of foster home, kinship placement and at the time of reunification
- Created strict safety plans to ensure children were safe in their out of home placement.
- Collaborated closely with legal counsel throughout all phases of an investigation to ensure compliance with regulations and laws.
Child Safety Case Manager
Arizona Department of Child Safety
07.2016 - 10.2017
- Successfully maintained a caseload of 30-50 families.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed partnerships with local agencies to provide a broader range of services for clients, broadening their support network.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Facilitated successful transitions between levels of care by developing detailed reunification plans and coordinating resources.
- Collaborated with mental health professionals attended monthly Child Family Team Meetings for each client to address the psychological needs of clients, supporting their holistic recovery.
- Assessed community needs and identified resources for social and community service programs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients and make referrals when necessary..
- Provided support for reunification efforts between parents and guardians and children in foster care.
- Prepared court reports, provided expert testimony and made recommendations on case-by-case basis.
- Worked closely with agency attorney's to inform on case status and receive recommendations.
Education
Master of Social Work - Social Work
Arizona State University
Tempe, AZ12-2023
Master of Public Administration - Public Administration
Ashford University
Clinton, IA04-2015
Bachelor of Psychology - Psychology
Ashford University
Clinton, IA01-2012
Skills
- Excellent communication
- Self-motivated
- Mentoring
- Critical Thinking
- Bereavement counseling
- Child welfare
- Home visitation
- Family support
- Goal setting
- Team collaborating
- Healthcare recordkeeping
- Time management
- Problem-solving
- Decision-making
- Organizational skills
- Worker supervision
- Multitasking
- Attention to detail
Timeline
TDM Program Specialist
Arizona Department of Child Safety
06.2020 - 02.2022
Investigation Specialist
Arizona Department of Child Safety
10.2017 - 06.2020
Medical Social Worker
Family Care Home Health & Hospice
07.2017 - 06.2024
Child Safety Case Manager
Arizona Department of Child Safety
07.2016 - 10.2017
Master of Social Work - Social Work
Arizona State University
Master of Public Administration - Public Administration
Ashford University
Bachelor of Psychology - Psychology
Ashford University
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