Amy Schiel
Beloit,OH
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, ability to handle multiple tasks simultaneously and very fast learner.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Insurance Agent
Nick Murdock State Farm
Youngstown, Ohio
11.2021 - Current
- Bound/quoted policies on auto, home, and life for clients
- Assessed customer needs to recommend tailored insurance policies, enhancing client satisfaction
- Processed policy changes and collected monthly payments
- Managed underwriting requests efficiently to streamline operations and support client needs.
- Contacted clients to resolve any billing or policy issues/concerns.
Insurance Agent
Baxter Insurance Agency
Minerva, Ohio
09.2021 - 10.2021
- Resolved billing and account questions with accurate policy-based communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed policies changes on their auto and home policies.
Insurance Agent
Jon Schleuder State Farm
Alliance, Ohio
05.2021 - 09.2021
- Bound/quoted policies on auto, home, and life for clients
- Reviewed customer needs and recommended suitable insurance policies
- Processed policy changes, took monthly payments and any other servicing needs required
Insurance Agent
Alliance & Associates
Orange Park, Florida
01.2021 - 05.2021
- Bound/quoted auto and home policies.
- Obtained required sales goals.
- Reviewed policies for coverage needs and updated client information.
Insurance Agent
Murray Insurance Services
Okeechobee, Florida
07.2020 - 12.2020
- Bound/quoted policies on auto, home, and life for clients
- Reviewed customer needs and recommended suitable insurance policies
- Processed policy changes, took monthly payments and any other servicing needs required
- Processed underwriting request in a timely manner.
- Contacted clients to resolve any billing or policy issues/concerns.
Insurance Agent
Nick Murdock State Farm
Youngstown, Ohio
07.2019 - 05.2020
- Bound/quoted policies on auto, home, and life for clients
- Reviewed customer needs and recommended suitable insurance policies
- Processed policy changes, took monthly payments and any other servicing needs required
- Processed underwriting request in a timely manner.
- Contacted clients to resolve any billing or policy issues/concerns.
Customer Service Rep & Life & Health Agent
LOI Insurance
Okeechobee, Florida
01.2014 - 05.2019
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Delivered outstanding customer service and built rapport with clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted client with claims process.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Analyzed customer needs and provided best options, upselling products and services.
- Exceeded team goals by partnering with staff to share and implement best practices.
- Continually improved office operations by maintaining records and tracking data.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Handled all delegated tasks, including Underwriting and Accounting.
Customer Service Representative
Sprint
Okeechobee, Florida
04.2012 - 01.2014
- Assessed customer needs and upsold products and services to maximize phone andaccessory sales.
- Evaluated customer account information to assess current issues and determinepotential solutions.
- Informed customers about billing procedures, processed payments and providedpayment option setup assistance.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressfulsituations.
- Exceeded monthly goals in place for phone and product.
Cashier, Pharmacy Technician, Assistant Manager
CVS Pharmacy
Okeechobee, FL
01.2006 - 04.2012
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Completed daily recovery tasks to keep areas clean and neat.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly
Education
Okeechobee High School
Okeechobee, FLSkills
- Policy servicing
- Billing resolution
- Account management
- Customer communication
- Attention to detail
- Organizational skills
Certification
- Property & Casualty
- Life
- Accident & Health
Timeline
Insurance Agent
Nick Murdock State Farm
11.2021 - Current
Insurance Agent
Baxter Insurance Agency
09.2021 - 10.2021
Insurance Agent
Jon Schleuder State Farm
05.2021 - 09.2021
Insurance Agent
Alliance & Associates
01.2021 - 05.2021
Insurance Agent
Murray Insurance Services
07.2020 - 12.2020
Insurance Agent
Nick Murdock State Farm
07.2019 - 05.2020
Customer Service Rep & Life & Health Agent
LOI Insurance
01.2014 - 05.2019
Customer Service Representative
Sprint
04.2012 - 01.2014
Cashier, Pharmacy Technician, Assistant Manager
CVS Pharmacy
01.2006 - 04.2012
Okeechobee High School