Amy Schooley
Hicksville,OH
Summary
Results-driven professional with proven ability to adapt quickly to new environments and challenges. Demonstrates strong work ethic and exceptional interpersonal skills, consistently meeting organizational goals through efficient and organized practices. Skilled in working independently and thriving under pressure.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Administrative Clerk II
PMC Integrity
Waterloo, Iowa
01.2024 - 01.2026
- Executed critical report tasks, including loan disclosures, write-off adjustments, and due date alignment.
- Corrected interest rates to ensure accuracy and compliance in reporting.
- Utilized Excel spreadsheets and IDT databases for efficient data management.
- Conducted data entry for multiple systems, including NSLDS and Encore.
- Collaborated with teams using Outlook to enhance communication and project updates.
Administrative Clerk II
PMC Integrity
Waterloo, Iowa
01.2023 - 01.2024
- Oversaw loan lifecycle servicing for Department of Education.
- Entered claims into spreadsheets using Class and Adobe Acrobat Pro.
- Submitted claims to U.S. courts in bankruptcy cases.
- Collaborated with Maximus Department of Education AidVantage claims department.
Engagement Specialist
Mj3 Partners, Inc.
03.2023 - 05.2023
- Achieved 100% of hiring goals within first month of employment.
- Engaged and scheduled qualified candidates for assigned positions.
- Utilized applicant tracking system to manage outreach and monitor results.
- Collected personal contact information of candidates accurately.
- Maintained effective communication with team members throughout recruitment process.
Customer Service Representative
PMC Integrity
01.2022 - 01.2023
- Managed education loan lifecycle servicing department to ensure efficient operations.
- Exceeded outreach goals by coordinating schedules and prioritizing availability of involved parties.
- Conducted inbound and outbound calls based on campaign requirements.
- Served as customer service representative for Department of Education AidVantage.
Collections Representative
Mammoth Tech
01.2018 - 01.2022
- Achieved 100% Department of Education Goals & Compliance
- De-escalated angry borrowers by demonstrating empathy and compassion, maintaining excellent phone etiquette.
- Coached loan borrowers by understanding personal situations through phone and email communications.
- Handled incoming and outgoing calls to assist customers.
- Trained on multiple systems, during Covid, worked on NC Unemployment- CSR
- Executed cold calls for surveys and scheduled vaccination appointments during the pandemic to support community outreach.
- Scheduled vaccination appointments during pandemic to support community health initiatives.
Billing Specialist
American Health Services
01.2017 - 01.2018
- Organized and responsible for daily data entry
- Managed submittal of billing codes and accounting documentation
- Timely and accurately performed all billing tasks for the Alpine Assisted Living facility
Assistant Teacher
Head Start
01.2016 - 01.2017
- Coordinated scheduling of childcare and class activities
- Led daily activities and chaperone-attended bus transportation
Design Specialist
Abby Lane Floral
01.2015 - 01.2016
- Processed phone and online orders to meet customer needs
- Delivered customer service that increased overall satisfaction
Education
HS Diploma - General Studies
Paulding High School
Paulding, OHSkills
- Maximus system
- Microsoft Word, Excel, Outlook, OneNote, Teams, and Zoom
- Amazon cloud services
- Strategic problem solving
- Time management
- Commitment to continuous improvement
- Active listening
Extracurricular Activities
Family Time Crafting Camping Cooking Reading Exploring Live Music Walking Yoga & Meditation
Locations
Remote
Certification
- Government Clearance with Department of Education
- Yearly Cyber Security Training
Timeline
Financial Administrative Clerk II
PMC Integrity
01.2024 - 01.2026
Engagement Specialist
Mj3 Partners, Inc.
03.2023 - 05.2023
Administrative Clerk II
PMC Integrity
01.2023 - 01.2024
Customer Service Representative
PMC Integrity
01.2022 - 01.2023
Collections Representative
Mammoth Tech
01.2018 - 01.2022
Billing Specialist
American Health Services
01.2017 - 01.2018
Assistant Teacher
Head Start
01.2016 - 01.2017
Design Specialist
Abby Lane Floral
01.2015 - 01.2016
HS Diploma - General Studies
Paulding High School