Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
01.2007 - 01.2024
Created newsletters, informational updates, and program materials for community organizations.
Edited grant documents, proposals, and administrative communications.
Conducted research and produced summaries, comparison reports, and policy briefs for committees.
Coordinated events, programs, and outreach activities.
Provided mentoring and training support for volunteer teams.
Standardized documentation, improved workflows, and managed organizational records.
Principal Quality Assurance Engineer / Team Lead
PeopleSoft
06.1999 - 03.2005
Led test creation, automation, and validation for integrating North American Payroll and Global Payroll into a unified application for the Department of Defense.
Designed new testing methodologies and frameworks adopted by QA, Development, and Functional teams.
Created extensive test scenarios, test cases, and regression datasets for new payroll functionality and deduction prioritization.
Executed accessibility and compliance testing including ADA and Section 508 standards.
Automated all test suites for the 8.9 release, improving accuracy and delivery speed.
Provided technical support and training in environment setup and troubleshooting.
Human Capital Management (HCM) - Global Payroll for Department of Defense
Team Lead / Senior QA Engineer
PeopleSoft
07.1999 - 12.2003
Led QA teams of up to 10 staff members, overseeing planning, assignments, and productivity metrics.
Managed Financial Services, Asset-Management, and scalability automation testing processes.
Acted as liaison between QA, Development, Sales Support, and external consultants to resolve technical issues.
Authored test cases validating Basel II credit risk methodologies for financial industry clients.
Developed scalability, concurrency, and load-testing strategies for EPM 8.9.
Created automation practices, tools, and training programs for QA teams.
Led consultant training and produced table-loading sequence documentation for Financial Services applications.
Automated testware for EPM releases 8.0 through 8.8 SP1.
Human Capital Management (HCM) - Global Payroll for Department of Defense
Automation Lead
PeopleSoft
01.2003 - 05.2003
Built and implemented automation strategy for a fully redesigned Travel and Expense application.
Trained team members in SQL, RDBMS concepts, and web environment configuration.
Developed repeatable QA testing processes to enhance consistency and reduce manual testing.
Coordinated with developers and analysts to align test coverage with system requirements.
Created documentation supporting automated and manual testing for user acceptance cycles.
Collaborated to resolve environment and configuration issues.
Human Capital Management (HCM) - Global Payroll for Department of Defense
Benefits Analyst
The Segal Company
01.1995 - 01.1999
Conducted regulatory interpretation of IRS and Department of Labor guidelines for pension and benefits compliance.
Developed legal plan documents, communication materials, and IRS submissions.
Performed advanced pension calculations including Qualified Domestic Relations Orders.
Managed and trained interns in compliance tasks and benefit procedures.
Researched legislative changes and created implementation strategies for client plans.
Delivered training seminars for third-party administrators to improve processing accuracy and timelines.
Key Clients: Screen Actors Guild, Directors Guild, Writers Guild, IATSE, Carpenters Unions, Los Angeles Firemen's Relief Fund, Motion Picture Industry and the International Brotherhood of Ironworkers