Amy Shepherd
West Des Moines,IA
Summary
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique.
Proficient Cosmetologist with many years of experience in providing a wide range of beauty services. Passionate about enhancing clients' appearance and boosting their confidence through personalized beauty treatments. Skilled in the latest techniques and trends, maintaining high standards of hygiene, and delivering exceptional customer service.
Creative professional in beauty and hair care, known for high productivity and efficient task completion. Possess specialized skills in precision cutting, innovative coloring techniques, and personalized styling. Excel in communication, adaptability, and customer service, ensuring each client feels heard and leaves satisfied.
Overview
30
30
years of professional experience
Work History
Senior Customer Service Representative
Athene
West Des Moines, IA
05.2016 - Current
- Coaching expert for multiple departments
- Lead for Written Communication Team (WCT)
- Created training manual for WCT Team
- Generate recognition program for Senior Tenured Representatives
- Number One rated Representative for 6 years in a row
- Perfect attendance 6 years in a row
- Work with the top 1% of elite agents
Stylist
Self
West Des Moines, IA
02.1995 - 02.2016
- Top product educator for Pureology when first launched in Iowa
- Worked on stage at Hair Shows in Product Knowledge, Cutting and Haircoloring Education, Makeup tutorials
- Self Employed Hairdresser for 10 years
- Work in 2 local Des Moines Magazines
- Aveda Product and Sales Expert
- Professional Photo Shoots
- Chosen out of 20 salons and over 100 stylist to provide Nail Services to Rebecca Romijn for Fashion Runway
Education
Cosmetology License - Cosmetology
La James
Des Moines, IA10-1995
Some College (No Degree) - Business Management
Simpson
Indianola, IASkills
- Provides Top Notch Customer Service
- De-escalation techniques
- Staff training
- Email management
- Customer support
- Policy improvement
- Team monitoring
- Documentation review
- Call control
- Makeup and skincare
- Hairstyling
- Body hair removal
- Facials and makeup applications
- Product expertise
- Cosmetology
- Skin treatment
- Hair conditioning and styling
- Hair coloring expert
- Sales expertise
- Social skills
- Men and women haircuts
- Product demonstrations
- Color matching master
- Client consultations
- Payment processing expertise
- Issue resolution
- Trend awareness
- Customer consultation
- Hair coloring expertise
- Client loyalty building
- Makeup artistry
- Hair assessments
- Advanced cosmetology trained
- Clear communication
- Product knowledge
- Product and service explanations
- Client education
- Makeup application
- Facial product application
- Professionalism and ethics
- Friendly communication
- Sales and upselling
- Styling tools
- Relationship building and management
- Chemical texture services
- Special event hair styling
- [Type] product expert
Timeline
Senior Customer Service Representative
Athene
05.2016 - Current
Stylist
Self
02.1995 - 02.2016
Cosmetology License - Cosmetology
La James
Some College (No Degree) - Business Management
Simpson