Breanna Nowden
Denver,CO
Summary
Dedicated Senior Customer Service Representative looking for a small career change. Over 5 years of experience in providing superb customer service and a year experience in campaign management and marketing. Taking a details-first approach to listening and engaging with clients and co-workers throughout the day to ensure my communication impact in the workplace. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Enterprise
Denver, CO
03.2023 - Current
- Consistently bringing in a minimum of $4,000 in monthly additional revenue
- Raised company product quality by 54%
- Top sales performer adding a minimum of $6000 in total additional revenue for 7 months
- Placed in the top 50% for total sales every month
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Educated customers about products, pricing and policies to address and resolve issues.
- Promoted to Board of Directors
- implemented proper and professional communication between Managers and Entry-Level employees.
- Assisted in an increase from a 75% to a 91% completely satisfied customer service score.
Campaign Manager
Utah Valley University, South Franklin Community Center
Orem, UT
08.2021 - 05.2022
- Developed and implemented comprehensive campaign strategies to maximize the impact of campaigns.
- Analyzed market trends and identified potential areas for growth in order to increase donations or support.
- Designed creative materials such as brochures, flyers, posters. to promote campaigns.
- Conducted research on target markets and developed detailed profiles of target audiences.
- Managed budgets and tracked expenses related to campaigns.
- Created content for social media platforms including blogs, videos, podcasts. to engage supporters.
- Monitored progress of campaigns and provided regular updates on performance metrics.
- Recruited volunteers and managed their activities throughout the duration of the campaign.
- Evaluated effectiveness of communications efforts by conducting surveys or focus groups with constituents or donors.
- Assisted in preparing grant proposals for funding opportunities associated with specific projects or initiatives.
Customer Service Representative
TacAir
Provo, UT
07.2017 - 07.2020
- Assisted customers in making payments on accounts and setting up payment plans
- Upheld strict quality control policies and procedures during customer interactions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Upheld privacy and security requirements established by regulatory agencies
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Took care of clients ground transportation needs and making sure all customers personal belongings were taken care of properly.
Interviewer
Pinnacle Quality Insight
Sandy, UT
09.2016 - 12.2017
- Called customers and conducted surveys on the service provided to them
- Lead the company in most survey's completed on a monthly basis
- Entered participant data into databases
- Verified that interviewees completed survey fully before concluding interview
- Probed for relevant or appropriate information without influencing responses.
Assistant Manager
DownEast Basics
Salt Lake City, UT
12.2015 - 09.2016
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Completed inventory audits to identify losses and project demand
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Bachelor of Science in Communications -
Utah Valley University
08-2022
Skills
- Strong interpersonal skills and ability to collaborate with others to achieve the best results and deliver the most value
- Self-motivated with high regard for integrity and excellent written and verbal skills
- Top Performer in Sales
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- De-escalation Techniques
- Calm and Professional Under Pressure
- Data Entry
- Product Sales
- Attention to Detail
- Teamwork and Coordination
- Good Communication
- Emotional Intelligence
- Computer Skills
- Quality Inspections and Reporting
Timeline
Senior Customer Service Representative
Enterprise
03.2023 - Current
Campaign Manager
Utah Valley University, South Franklin Community Center
08.2021 - 05.2022
Customer Service Representative
TacAir
07.2017 - 07.2020
Interviewer
Pinnacle Quality Insight
09.2016 - 12.2017
Assistant Manager
DownEast Basics
12.2015 - 09.2016
Bachelor of Science in Communications -
Utah Valley University
Other Relevant Projects
Online Campaign Manager Utah Valley University- · Internship
Aug 2021 - May 2022
Utah, United States
- Create a team contract.
- Lead a group and campaign for a class at UVU to help grow the knowledge and enrollment of the online programs available nationwide.
- Responsible for creating a plan, budget, and goal date to execute and complete big campaigns and/or projects.
Hobbies
- Volleyball
- Hiking
- Practice Cosmetology skills like nail art and make-up.
- Photography- both portrait and landscape.
Website
- Here you can find all information on myself as well as new and updated information about my careers, hobbies, volunteer work, etc.
Volunteer Work
- Volleyball Coach/OLPH School
Aug 2018 - Nov 2018
- Memory Care Unit Volunteer/St. James Assisted Living
Aug 2017 - Jun 2018
- Family Home Evening Leader and Young Women's Secretary/ Church of Jesus Christ of Latter-day Saints
Jan 2017- October 2019
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