Nhia Vang
Fresno,CA
Summary
Dedicated Customer Service Representative with a strong background in providing exceptional customer support and resolving inquiries effectively. Committed to providing exceptional support and fostering positive customer experiences while contributing to the vision of Johnson & Johnson MedTech in improving eye health globally.
Overview
8
8
years of professional experience
Work History
Customer Service Support Specialist
CRST Expedited
Fresno, CA
03.2019 - Current
- Worked closely with over 25 drivers as a team to deliver project requirements, develop solutions, and meet deadlines.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Oversaw and coordinated communications within assigned territory.
- Documented services performed, operations information and dispatch details in system.
- Facilitated on-schedule movement of truck loads, truck orders, etc according to orders and schedules.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Provided outstanding customer support by addressing inquiries, processing orders, and resolving issues promptly.
- Maintained customer account information, ensuring accurate billing and efficient paperwork management.
- Collaborated with sales team to promote products and build lasting customer relationships.
- Advised customers on product availability and inventory status, ensuring satisfaction and retention.
Coaching Assistant
Fresno Unified School
Fresno, CA
01.2017 - Current
- Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
Merchandise Handler
Gap Inc., Gap Factory
Fresno, CA
01.2018 - 03.2019
- Maintain a clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated tracking system to view open orders and review directions to storage locations.
- Monitored and maintained quality standards by implementing process improvements.
Crew Member
McDonald's
Fresno, CA
06.2016 - 01.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Drove team success by quickly completing assigned tasks within 2 minutes per order from drive through and in store.
- Assisted management with inventory control and stock ordering.
Education
Associate of Arts -
Fresno City College
Fresno, CA06-2025
High School Diploma -
Erma Duncan Polytechnical High School
Fresno, CA06.2016
Skills
Customer Service:
- Proficient in providing exceptional customer support, addressing inquiries, and resolving issues effectively
- Skilled in analyzing customer needs, providing solutions, and ensuring customer satisfaction
- Ability to maintain positive relationships with customers and colleagues, fostering a supportive work environment
Supervision:
- Experienced in supervising and leading teams to achieve organizational goals and deliver exceptional service
- Ability to prioritize tasks, delegate responsibilities, and ensure efficient workflow in a fast-paced environment
Communication:
- Strong interpersonal skills, with the ability to collaborate in a team environment and build rapport with diverse stakeholders
- Active listener, able to understand customer needs and provide appropriate solutions promptly
Technical Skills:
- Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint) for documentation, communication, and data analysis
- Truck Tracking System (Maven), Truckmate, and LME/McCeod
Timeline
Customer Service Support Specialist
CRST Expedited
03.2019 - Current
Merchandise Handler
Gap Inc., Gap Factory
01.2018 - 03.2019
Coaching Assistant
Fresno Unified School
01.2017 - Current
Crew Member
McDonald's
06.2016 - 01.2018
Associate of Arts -
Fresno City College
High School Diploma -
Erma Duncan Polytechnical High School
Similar Profiles
Courtney ScurryCourtney Scurry
Truck Driver at CRST ExpeditedTruck Driver at CRST Expedited
Ioritana TanieluIoritana Tanielu
Company Driver at CRST ExpeditedCompany Driver at CRST Expedited
Christopher Van BloemChristopher Van Bloem
Operations Manager at CRST ExpeditedOperations Manager at CRST Expedited
Tammy SolonTammy Solon
Truck Driver at CRST ExpeditedTruck Driver at CRST Expedited
Ian HughesIan Hughes
Service Coordinator at Midstate Automotive EquipmentService Coordinator at Midstate Automotive Equipment