Amy Shorrock

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Streamlined benefits administration processes for improved efficiency and reduced errors.
• Assisted with design and implementation of various employee benefits programs.
• Responded to employee inquiries regarding compliance regulations and procedures.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.

• Establish and maintain effective, friendly, and professional contact with appropriate executives and customer resources within assigned accounts

• Maintain effective working relationships with Managed Services management and staff at all levels to ensure the availability of services and focus on meeting customer needs

• Act as primary liaison between client staff and Operation Center Management and staff; managing escalations from clients

• Provide Pre-Sales support for new services and/or engagements.

• Schedule resources for client activities with input from engineering managers.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

• My job duties entail but are not limited to following responsibilities.

• Works with the client, carrier and in some cases employees directly.

• Single point of contact for our clients regarding employee enrollments and terminations with carriers.

• Quote coordination and analysis for renewals, obtaining carrier renewals, carrier to enrollment audits, employee deduction reports, claims issue, help desk coordination for our account management and Broker.

• Manage and process changes on Ease for group plan updates and employee enrollments and terminations.

• Open enrollment coordination and meetings, benefit books, compliance documents, carrier implementation and renewal confirmations. .

Served as primary contact for external clients on dental insurance benefits.

• Worked with key clients to establish relationships and facilitate new business opportunities.

• Managed and resolves escalated issues.

• Worked with Insurance Brokers to renew existing accounts.

• Conducted presentations to benefit committees, executive decision makers, consultants, industry associations, and employees. Performed open enrollment meetings and education presentations to members.

Noteworthy Achievements:

• Started with Access Dental as a Receptionist, promoted to run the “Premier Access Healthy Families” program, Proposal Specialist and finally advanced to Account Manager.