Amina Martin
Coral Springs,FL
Summary
CAREER OBJECTIVES: Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
26
26
years of professional experience
Work History
Benefits Account Executive
Foundation Risk Partners
Sunrise, FL
10.2020 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Ability to work independently and anticipate client and team needs
- Effective time management and decision making skills
- Ability to express ideas clearly in both written and oral communications
- Strong Microsoft Excel and PowerPoint skills
- Commanding presentation and public speaking abilities
DMS Agent
Humana
Miramar, FL
07.2018 - 10.2020
- In and Outbound), Address customer needs which may include complex benefit questions, resolving issues, and educating members
- Exercise patience and kindness when dealing with the elderly community
- Utilize several software programs for research, verifications and enrollments
- Verify Emedeon for Medicaid status in multiple states
- Records details of inquiries, comments or complaints, transactions or interactions
- High Sales conversion on In and Outbound calls
- Highly successful in overcoming objections
- Sold 25 MAPD, 3-4 Medigap and 4-6 Dental & Vision policies per month
- Up-sell and cross-sell of over $200k each year and received several certificates for achievement.
Medicare Sales Executive
Aetna, A CVS Health
Sunrise, FL
10.2017 - 06.2018
- Aetna Healthcare
- Recruit Medicare Providers for participation into the Coventry Summit Medicare plans
- Provide senior events and sponsor activities for senior beneficiaries
- Attend Benefit Fairs and Senior Expo events and Tabletops
- Sell Medicare Advantage Plan
- Complete Medicare Buy-In applications
- Complete Weekly Reports.
Medicare Tele
Telequotes Insurance LLC
08.2017 - 10.2017
- Sell Medicare Advantage plans and Medicare Supplements and Short-Term policies for 10+ Major Healthcare Insurance carriers within 16 different states over the phone using an outbound and inbound script.
Caseworker
04.2017 - 07.2017
- Healthcare
- Interview customers via phone while providing exemplary customer service and problem-solving coaching techniques to collect and verify pertinent information and determine program eligibility
- Assist prospects in applying for Medicare Buy-In/Medicare Savings and other social programs that will assist with greater quality of life
- Assist customers through an assessment and evaluation of need and co-craft case plans identifying proposed solutions on a case-by-case basis.
Jr. Nurse Recruiter
11.2016 - 04.2017
- Merlin Healthcare
- Recruited Registered Nurses with bachelor’s Degrees in all specialties of Nursing (Per Diem, Local, Travel Contract which can be between 8–24-week assignments)
- Create Payment Packages via Margin Calculators
- Perform all Interviewing, Testing and Credentialing on all nurses to make sure they are complaint with any Health System that they accept employment with
- Create and send contracts to nurses who accept assignments
- Complete 100 outbound calls a day to canvass future caregiver candidates
- Listen thoroughly too all candidates to provide them the best employment experience possible
- Make Outbound and Accept Inbound calls on Multi-Line Telephone
- Account Management responsibilities
- Assorted employees assignments since relocating to South Florida 8/22/16-11/15
Sales Executive
Univ of Pgh Medical Center
10.2014 - 07.2016
- Sales & Account Mgmt
- Commercial Sell Individual healthcare insurance policies
- Work in conjunction with the account managers in the pre-sale process to ensure proper transition and group implementation
- Exhibit the ability to educate external resources in all aspects of UPMC Health Plan’s products, sales tools, guidelines and processes
- Ensure Individual book of business is updated and maintained
- Make Outbound and Accept Inbound calls on Multi-Line Telephone
- Account Management responsibilities and handled Escalated Calls providing resolutions on absence for the department manager
- Notate information in IKA and Sales force
- Provide Rate Proposals for Small-Mid Employer Groups 2-51
- Review all quotes received from U/W for the 2-99 market segment for accuracy and appropriateness
- Develop sales strategy and deliver proposals to brokers
- Utilize effective cold calling for new target leads.
COB Specialist
Univ of Pgh Medical Center
10.2011 - 10.2014
- Investigate medical, dental and vision benefits to clarify coordination of benefits
- Manually work MC400 system by updating all member accounts under Commercial, Medicaid, and Medicare and BCBS products of every state
- Contact insurance companies via phone calls and utilize the internet for research purposes
- Update 4 accounts per hour along with special projects that may be requested as part of daily productivity
- Update Dental and Vision Partitions
- Worked as the Lead on COB Invest Box inquiries update COB files and sent claims for adjustment.
Collections-Reimbursement Representative
CVS/Caremark Specialty Pharmacy
11.2008 - 10.2011
- Process and perform quality control of all documentation related to reimbursement on all specialty pharmacy/ inject able medications to insure the validity and integrity of all patient records, insurance claims and invoicing
- Work book of business and daily reports for collectible revenue
- Create Omni Fill HCFA 1500-UCF claim forms
- Submit Provider Appeals
- Submit bills to patients for balance due on accounts regarding Deductibles, Coinsurance, Co pays and Terminated Insurances
- Apply contractual adjustments on accounts from contracted insurances per EOB’s
- Contact delinquent patient accounts for the purposes of collection services
- Contact Insurance companies to troubleshoot missing payments
- Verify insurance eligibility and patient financial liability.
Client Service Representative
Aliquant
06.2008 - 11.2008
- Assist Airport restaurant employees with annual enrollment options and qualifying life events and also provide address of where to send premium payments, birth and death certificates
- Process retiree medical payments, track, and correspond with delinquent payers
- Process all death claims for hourly, salaried, and retired employees.
Referral Communications Coordinator
UPMC MEDCall-Referral Communications
08.2006 - 06.2008
- Effectively triage/assess calls for appropriate referrals into UPMC Health System via phone communications
- Coordinate emergency department and inpatient transfers, outpatient referrals
- Provide assistance with physician to physician and RN to RN and Physician to Physician consults/Documents consult conversations for effective patient condition status updates
- Request and Coordinate Aero/Ground medical transportation
- Obtain authorization and clinical nursing reports
- Secure admitting reservations at the receiving facility based on patient’s condition or prognosis
- Monitor the progress of transfers
- Notify appropriate parties of a change in patient’s condition and bed arrangement status
Patient Business Service Representative/Pre Arrival Representative
Univ of Pgh Medical Center, Western Psychiatric Institute and Clinic
11.2004 - 08.2006
- Register and Verify All Patients Demographics and Insurance/Escalate Urgent Insurance Issues /Depart, Discharge and Admit Patients into the System/Research Internet for Ins
- Member of the SWAT Team/Contact Case Managers to request prior authorization for inpatient hospital admission/stays.
Personal Assistant
West Penn Health System
03.2003 - 11.2004
- To 1 of the company Brokers
- Responsible for monitoring and maintaining over 3,000 Accounts along with updating renewals resulting in $100M in annual revenue
- Maintain and Support clientele and Build Relationships with new clients
- Daily Service for retention of clients with patience, care and professionalism when answering, general coverage questions and benefit details such as Summary of Benefits and Certificate of Coverage
- Generate and send temporary Health Insurance ID cards
- Enroll Prospects into Individual/Family Marketplace ACA On and Off Exchange/ MAPD/ Medigap/ Dental & Vision Quickly build rapport
- Data Entry of New Clients applications into 2 different systems
- RFP’s completed and sent
- Expand client base by 15% through phone conferences and emails
- Always exercise discretion and independent judgement.
Commercial Insurance Coordinator Enrollment and Insurance Verification Rep
CVS Procare Specialty Pharmacy
07.2002 - 03.2003
Provider Service Representative
University of Pittsburgh Physicians
12.2000 - 07.2002
- Resolve account inquiry issues regarding provider billing
- Provide necessary follow-up on all accounts
- Apply adjustments/Process credit card payments via phone
- Send corrected billing statements and credit card receipts to patients
- Assist the Collections Dept
- Resolve complaints/discrepancies
- Resubmit HCFA 1500 to 2nd and 3rd party billing.
Claims Representative
Highmark Blue Cross/Blue Shield
04.1998 - 12.2000
Office Assistant
UPMC Health System, Falk, H Theiss Health Center
10.1997 - 04.1998
Education
Bachelor of Arts - Liberal Arts And General Studies
Carlow University
Pittsburgh, PA11.2015
STATES- HEALTH LIFE - undefined
ACCIDENT - undefined
Skills
- Reading Comprehension
- Account Oversight
- Customer Relationships
- Goals and Performance
- Sales Quota Achievement
- Prospecting and Cold Calling
- Account Relations
- Database Management
- Sales Target Monitoring
- Strong Relationships
- Strategic Selling
- Account Management
- Submission Preparation
- Onsite Visits
- Information Updates
- Needs Assessment
- Verbal and Written Communication
215 Florida Accident, Health and Life Insurance License
I have the 215 and 22 other Non-Resident State Licenses for Accident, Health and Life
Timeline
Benefits Account Executive
Foundation Risk Partners
10.2020 - Current
DMS Agent
Humana
07.2018 - 10.2020
Medicare Sales Executive
Aetna, A CVS Health
10.2017 - 06.2018
Medicare Tele
Telequotes Insurance LLC
08.2017 - 10.2017
Caseworker
04.2017 - 07.2017
Jr. Nurse Recruiter
11.2016 - 04.2017
Sales Executive
Univ of Pgh Medical Center
10.2014 - 07.2016
COB Specialist
Univ of Pgh Medical Center
10.2011 - 10.2014
Collections-Reimbursement Representative
CVS/Caremark Specialty Pharmacy
11.2008 - 10.2011
Client Service Representative
Aliquant
06.2008 - 11.2008
Referral Communications Coordinator
UPMC MEDCall-Referral Communications
08.2006 - 06.2008
Patient Business Service Representative/Pre Arrival Representative
Univ of Pgh Medical Center, Western Psychiatric Institute and Clinic
11.2004 - 08.2006
Personal Assistant
West Penn Health System
03.2003 - 11.2004
Commercial Insurance Coordinator Enrollment and Insurance Verification Rep
CVS Procare Specialty Pharmacy
07.2002 - 03.2003
Provider Service Representative
University of Pittsburgh Physicians
12.2000 - 07.2002
Claims Representative
Highmark Blue Cross/Blue Shield
04.1998 - 12.2000
Office Assistant
UPMC Health System, Falk, H Theiss Health Center
10.1997 - 04.1998
Bachelor of Arts - Liberal Arts And General Studies
Carlow University