Amy Silva
Lebanon,OR
Summary
Dynamic Account Supervisor with expertise in customer service, team leadership, and conflict resolution. Proven ability to optimize scheduling and train staff to ensure high-quality support and satisfaction. Dynamic Account Supervisor with extensive experience in customer service. Skilled in optimizing scheduling and improving team performance. Committed to fostering a collaborative environment that elevates customer interactions and satisfaction. Job gap was to raise my family. I traveled to Mexico to do volunteer work while taking care of my immediate family.
Overview
20
20
years of professional experience
Work History
Account Supervisor
CBM/Marsden Services
Salem, OR
10.2024 - Current
- Supervised customer service team to enhance support quality and customer satisfaction.
- Trained new staff on company policies and customer service standards.
- Resolved customer complaints using effective communication and problem-solving skills.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented training sessions to elevate product knowledge among team members, fostering better customer interactions.
- Collaborated on reports of customer feedback, providing insights for management review.
Customer service Supervisor
Goodwill of Central Oregon
Woodburn, Oregon
12.2005 - 07.2010
- Supervised customer service team to enhance support quality and customer satisfaction.
- Resolved customer complaints using effective communication and problem-solving skills.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Trained new staff on company policies and customer service standards.
- Built positive rapport with customers and team members to foster a collaborative work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Coached and mentored junior customer service representatives to improve their skills and confidence.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Education
High School Diploma -
Chemeketa Community College
Salem, OR01-2005
Skills
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Scheduling optimization
- Customer relationship management
- Report generation
- Problem solving
- Time management
- Relationship building
- Coaching and mentoring
- Account growth
- Performance analysis
- Project coordination
- Attention to detail
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Account Supervisor
CBM/Marsden Services
10.2024 - Current
Customer service Supervisor
Goodwill of Central Oregon
12.2005 - 07.2010
High School Diploma -
Chemeketa Community College