Stephanie Basdeo
Queens,NY
Summary
Highly-disciplined and adept research expert and analyst with nearly 7 years of experience offering expertise in Data Entry, customer service, and also analyzing documents. Accomplished in emergency responsiveness and providing administrative services, including researching, while supervising up to 13 employees. An excellent communicator, analytical problem solver and engaged team leader who excels at thinking critically and remaining flexible in demanding and dynamic investigative environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Supervisor
John S Connor
Maryland, NY
11.2022 - Current
- Organized delivery appointment scheduling through customer portals and email communications.
- Facilitated invoice reconciliation for customer service and accounting teams by reviewing completed shipment documentation, including BOLs and proof of delivery (POD).
- Managed filing and oversight of documents to ensure accuracy for shipment clearance.
- Oversaw logistics operations to guarantee timely delivery of goods and materials.
- Oversaw inventory management to ensure optimal stock levels and minimize shortages.
- Formulated shipping schedules to optimize operational efficiency and reduce delays.
- Facilitated negotiations with suppliers to secure advantageous terms and enhance procurement efficiency.
- Monitored order progress and communicated status updates to customers.
- Cultivated strategic partnerships with key vendors to enhance pricing and terms negotiation outcomes.
- Directed cross-functional teams to ensure efficient project execution and timely completion.
- Redesigned warehouse layout to enhance efficiency and streamline goods flow.
- Optimized shipment processes to enhance accuracy and elevate customer satisfaction.
Entry Writer/Traffic Coordinator
Overton Freight
Elmont, NY
01.2021 - 07.2023
- Track Ocean / Air Shipment once goods are in transit/ monitor and trace location of goods. Requesting arrival notice for air and ocean shipments and confirming correct freight location for cargo pickup. Also, creation of shipping files and accuracy.
- Support a high volume and complex level of commercial broadcasting
- Estimate the timings correctly on all projects, updating information in the traffic system.
- Produce sales revenue, inventory reports and projections for future analytical reports.
- Ensure ISF (Importer Security Filing) is on file timely with US customs for ocean shipments to the ISF administrator for filing.
- Creating Scripts for stakeholders and their business partners.
- Lead project management for all stakeholder projects.
- Responsible for border crossings clearances in the U.S. from Canada, including after hours and overnight crossings. Communicate with truckers to confirm needed logistic details for cargo release.
Forward Air
NY
01.2019 - 01.2021
- Assist Central Dispatcher with the displacement of freight and drivers.
- Entering Miscellaneous data entry.
- Produce daily shipments being picked up and what shipments were not picked up.
- Create the trucker routes for the next day.
- Ensure the truckers are not overweight, when leaving the base.
- Ensure the truckers are giving the correct paperwork for DG goods.
- Ensuring the truckers sign for their load and confirm the weight along with any DG (dangerous good) on their load.
- Strong verbal and written communication skills.
- Ability to build strong customer relationships.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Flexibility to operate and self-driven to excel in a fast-paced environment.
Documentations Coordinator
JM RODGERS
Elmont, NY
01.2015 - 01.2021
- Obtaining Pre – Alert customs clearance documents from overseas and national freight forwards, (HAWB, commercial invoices, and packing list, etc.) and enter their data into the company internal system as the first step of entry processing. Maintain correspondence with a global network of forwarders and overseas agents for more than 50 foreign exporters shipping on a regular basis.
- Assembling physical documentation for each shipment and supplying them to a team of 9 entry writer’s clearance, myself included. On average, 80 – 120 shipments are prepared on a daily basis. Coordinate with a team of 5 onsite compliance specialists to acquire compliance details for each entry clearance can be made.
- Track Ocean / Air Shipment once goods are in transit/ monitor and trace location of goods. Requesting arrival notice for air and ocean shipments and confirming correct freight location for cargo pickup.
- Ensure ISF (Importer Security Filing) is on file timely with US customs for ocean shipments to the ISF administrator for filing.
- In addition to work as Documentations Coordinator and entry writer, Multi – task as receptionist on a daily basis, answering phone calls in a busy office of 40 + individuals.
- Responsible for border crossings clearances in the U.S. from Canada, including after hours and overnight crossings. Communicate with truckers to confirm needed logistic details for cargo release. Most border crossings are processed and submitted to customs within 1 hour.
- Responsible for border crossing in the U.S from Canada. Obtaining firm code and bridge shipment will be crossing. Truck shipments have 1 hour to be cleared.
- Monitoring submitted entries for custom “1 C” Release and troubleshooting ACE error message/ AMS issue causing entry rejection status.
Senior Teller
Municipal Credit Union
Springfield, NY
01.2013 - 01.2014
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
- Supervisor for 8 employees
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Researcher for reports and also investigation into fraud
Department Manager
Home Depot
Elmhurst, NY
01.2011 - 01.2014
- Provide outstanding service to external and internal customers
- Train, coach and develop associate’s customer service skills and product knowledge.
- Responsible for overseeing work activity within departments and communicating store home depot objectives to associates.
- Schedule associates work time and training to customer service demand in labor management
- Plan and implement merchandising; ensure proper inventory levels to drive sales; plan and set ad events.
Education
Associates Degree - Liberal arts and Science
QueensBorough Community College
Bayside, NY01.2011
H.S. Diploma - undefined
John Adam High School
01.2006
Skills
- Customer service
- Investigative Research
- Project Management
- Data entry
- High-Level Administration
- Management
- Research and Analysis
- Team Leadership
- Google Suite
- Community Outreach
- Case Management
- Microsoft Office Suite
- Customer relations
- Strategic planning
- Quality controls
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Leadership development
- Self motivation
- Operations management
Certification
- 2017 Customer Service award
- HHA Certification
- CPR/First-Aid Certification
- Manager Award for outstanding service
Timeline
Account Supervisor
John S Connor
11.2022 - Current
Entry Writer/Traffic Coordinator
Overton Freight
01.2021 - 07.2023
Forward Air
01.2019 - 01.2021
Documentations Coordinator
JM RODGERS
01.2015 - 01.2021
Senior Teller
Municipal Credit Union
01.2013 - 01.2014
Department Manager
Home Depot
01.2011 - 01.2014
Associates Degree - Liberal arts and Science
QueensBorough Community College
H.S. Diploma - undefined
John Adam High School