Amy Sokolowski
Highland Park,MI
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
13
13
years of professional experience
Work History
Janitorial Manager
Indicon
Sterling Heights, Michigan
10.2021 - 12.2024
- Managed team supplies to maintain budgets and meet work demands.
- Addressed employee concerns or grievances in a timely manner according to company policy guidelines.
- Cleaning bathrooms, lunchroom, offices, all garbage went out, windows, floors in offices and back warehouse as well.
General Manager
Dairy Queen Grill & Chill
Sterling Heights, MI
03.2017 - 03.2020
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed service and sales strategies to improve retention and revenue.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
Manager
Which Wich Superior Sandwiches
Troy, Michigan
01.2018 - 01.2020
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Created monthly reports for senior management summarizing operational performance metrics.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Multi Unit General Manager
Coldstone Creamery Shelby twp.
Shelby, Michigan
02.2012 - 12.2016
- Implemented marketing campaigns to increase brand recognition at each location.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed operations data to identify areas for improvement in efficiency and effectiveness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance evaluations regularly to assess job performance.
- Developed strategies for increasing revenue from existing customers while also targeting potential new customers.
- Lead initiatives to enhance operational performance through process improvements and cost reduction measures.
- Recruited new employees as needed based on business demands or changes in personnel structure.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Medical Assistant
Macomb Community College
Warren, MI06-2027
High School Diploma -
Lakeland High
White Lake, MI05-1991
Skills
- Team management
- Customer service
- Employee training
- Conflict resolution
- Budget management
- Performance evaluation
- Inventory control
- Cleaning expertise
- Task delegation
- Chemical handling
- Staff management
- Work scheduling
- Project planning
- Supervisory experience
- Sales strategy
- Needs assessment
- Verbal and written communication
- Shift scheduling
- Effective communication
- Profit and loss management
- Performance evaluations
- Cost reduction
- Hiring and training
- Adaptability
- Problem resolution
- Corporate governance
- Task prioritization
- Preventive Maintenance
- Documentation and reporting
- Staff training
- Cost control
- Policy administration
- Multitasking Abilities
- Relationship building
- Budget administration
- Negotiation and conflict resolution
- Project management
- Employee coaching and mentoring
- Excellent communication
- Performance management
- Crisis management
- Adaptability and flexibility
- Professionalism
- Time management abilities
- Attention to detail
- Administration and reporting
- Time management
- Active listening
Timeline
Janitorial Manager
Indicon
10.2021 - 12.2024
Manager
Which Wich Superior Sandwiches
01.2018 - 01.2020
General Manager
Dairy Queen Grill & Chill
03.2017 - 03.2020
Multi Unit General Manager
Coldstone Creamery Shelby twp.
02.2012 - 12.2016
Associate of Applied Science - Medical Assistant
Macomb Community College
High School Diploma -
Lakeland High