AMY SOLOMON
Missoula,MT
Summary
Financial Counselor
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Counselor
R1 RCM
Missoula, MT
10.2022 - Current
- Delivery of personalized customer service relating to questions and promptly resolving problems on customer accounts
- Remaining open to feedback from supervisor and peers to build and improve skills set
- Adhering to corporate and regulatory policies regarding confidentiality and privacy information
- Developing strong customer relationships and loyalty through effective communication
- Maintain working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Providing account information to customers and explaining bills, service policies and customer rights
Associate Client Manager
Marsh & McLennan
Missoula, MT
05.2024 - 11.2024
- Assisted with policy checking and kept up-to-date rates, forms, and coverage changes.
- Handled account management responsibilities, including billing, policy changes, and coverage questions.
- Managed workload by processing daily servicing tasks
- Issued certificates of insurance and Auto ID cards.
- Verificed accuracy of endorsments and invoiced as necessary
Patient Advocate
MedData, Inc.
Missoula, MT
02.2021 - 10.2022
- Utilized knowledge of available resources to help patients select appropriate funding sources
- Entered details into computer systems and managed database information
- Collected and reviewed patient information to assess eligibility for special programs
- Worked effectively with staff from all departments to coordinate resolutions
- Maintained documentation on patient activities, coverage issues, and hospital actions
- Uphold confidentiality requirements and regulatory compliance guidelines in all areas
Office Assistant
LC Staffing
Missoula, MT
07.2020 - 12.2020
- Interacted with customers by phone, email, or in person to provide information.
- Provided ease of access and navigation for important data by compiling, organizing, and uploading business documents to the database.
- Effective coordination of office activities.
Insurance Respresentative
Tamarack
Missoula, MT
09.2019 - 07.2020
- Posted insurance payments, contractual adjustments, and denial codes based on the review of the explanation of benefits.
- Followed up with insurance companies regarding claim status and acquired detailed information related to payment processing.
- Printed and mailed paper claims using company protocols.
Client Service Coordinator
State of Montana
Missoula, MT
04.2019 - 08.2019
- Explained policieds and procedures to clients
- Applied a variety of complex State and Federal Laws, policies, and processes pertaining to eligibility determination
- Established payment plans with clients and identified fradulent behavior
Patient Service Representative
Providence Health & Services
Missoula, MT
05.2018 - 04.2019
- Accurately collected, recorded, and ensured distribution of information to appropriate staff via computer or manual systems
- Performed prior authorizations for sleep studies and obtained Medicaid Passport authorizations for upcoming patient appointments
- Gathered forms, copied insurance cards, and collected patient information for billing and insurance filing
- Promoted office efficiency by coordinating charts, completing insurance forms, and helping patients with diverse needs
Data Entry Specialist
Allegiance Benefit Plan Management
Missoula, MT
11.2011 - 05.2018
- Compiled data and reviewed information for accuracy prior to input into database
- Entered numerical data into databases with speed and accuracy using 10-key
- Trained new Customer Service Representatives on indexing process
- Properly identified claims and correspondence and routed to electronic mailboxes for Claims Examiners to review
Health Enrollment Specialist
Missoula, MT
08.2008 - 11.2011
- Provided policy information and maintained enforcement
- Determined eligibility, enrolled and terminated coverage for employees and their dependent's
- Managed student status reports using group plan documents to obtain guidelines
- Displayed a consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Education
Associate In Science (A.S.) - Medical Assisting
Univeristy of Montana
Missoula, MT05.2006
Skills
- Strong organizational skills
- Patient counseling
- Account Management
- Effective communication
- Active listening
- Insurance verification
Certification
- Property and Casualty insurance license obtained June 2024
Timeline
Associate Client Manager
Marsh & McLennan
05.2024 - 11.2024
Financial Counselor
R1 RCM
10.2022 - Current
Patient Advocate
MedData, Inc.
02.2021 - 10.2022
Office Assistant
LC Staffing
07.2020 - 12.2020
Insurance Respresentative
Tamarack
09.2019 - 07.2020
Client Service Coordinator
State of Montana
04.2019 - 08.2019
Patient Service Representative
Providence Health & Services
05.2018 - 04.2019
Data Entry Specialist
Allegiance Benefit Plan Management
11.2011 - 05.2018
Health Enrollment Specialist
08.2008 - 11.2011
- Property and Casualty insurance license obtained June 2024
Associate In Science (A.S.) - Medical Assisting
Univeristy of Montana
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