Amy Esmeralda
Alhambra,CA
Summary
Enthusiastic professional experienced with working in a recreational facility. Highly organized and motivated worker with excellent interpersonal and communication skills, as well as a passion for helping people become more active. Experienced in providing exceptional customer service, meeting safety protocols, and helping to ensure a positive experience for all. Motivated professional with abilities and knowledge in preventing critical incidents around water sports and leisure activities. Trained in basic and advanced safety and emergency response techniques. Strong interpersonal and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lifeguard
Rosemead Community Recreational Center
Rosemead, CA
06.2024 - Current
- Prepared detailed incident reports following accidents or other incidents.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Performed routine maintenance tasks such as brushing, vacuuming, and cleaning to keep the pool clean.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Lifeguard Certified
- Resolved customer complaints professionally in accordance with company policy.
Aquatic Attendant
Rosemead Community Recreation Center
Rosemead, CA
08.2023 - 05.2024
- Assisted with special events planning including scheduling, setup and breakdown
- Ensured all guests followed posted rules and regulations while using the facility
- Assisted with cleaning, setting up and breaking down of pool equipment
- Performed some maintenance on aquatic facilities such as testing water chemistry
- Operated cash registers accurately to process payments from customers
- Handled customer complaints in a professional and courteous manner
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
Education
High School Diploma -
San Gabriel High School
05.2023
Skills
- Basic Maintenance
- Safety Awareness
- Active Learning
- Teamwork and Collaboration
- Chemical Level Testing
- Customer and Service-Oriented
- Lifeguard procedures
- Pool Maintenance
Additional Information
Assisted with special events planning including scheduling, setup and breakdown., Ensured all guests followed posted rules and regulations while using the facility., Assisted with cleaning, setting up and breaking down of pool equipment., Performed some maintenance on aquatic facilities such as testing water chemistry., Operated cash registers accurately to process payments from customers., Handled customer complaints in a professional and courteous manner., Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns., Greeted customers in a friendly and professional manner, ensuring customer satisfaction., Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Careerobjective
- 08/2023, Present, Aquatic Attendant, Rosemead Community Recreation Center, Rosemead, CA
- 04/2023, 08/2023, Crew Member, AMC Movie Theathers, Arcadia, California
Languages
- Spanish, Bilingual
- English, Native
Certification
- Lifeguard
- First-Aid
- CPR/AED
Timeline
Lifeguard
Rosemead Community Recreational Center
06.2024 - Current
Aquatic Attendant
Rosemead Community Recreation Center
08.2023 - 05.2024
High School Diploma -
San Gabriel High School
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