AMY SORIA

RECORDS AND SUPPORT SERVICES MANAGER

SEBASTOPOL POLICE DEPARTMENT

09.2016 - 12.2024

Conducted regular audits of paper and electronic records to ensure compliance with applicable laws and regulations.
Ensured that all personnel have access to appropriate information when needed.
Provided guidance on proper filing techniques for both physical and digital documents.
Identified inactive or obsolete records for disposal according to established schedules.
Acted as primary contact for external vendors seeking access to confidential records.
Coordinated with other departments regarding new record-keeping processes or procedures.
Maintained confidentiality of sensitive data and ensured its secure handling at all times.
Reviewed and processed requests for information under Freedom of Information Act or Privacy Act.
Assisted customers by answering routine administrative questions and resolving problems.
Researched, gathered and provided records information in response to requests submitted by phone and fax.
Destroyed obsolete and outdated records using company-mandated procedures.
Set up documents for individual projects based on specifications.
Managed a team of support staff to ensure service objectives were met.
Ensured compliance with applicable laws, regulations, and organizational policies related to support services activities.
Monitored and evaluated the performance of all support staff.
Resolved conflicts among team members promptly through effective problem-solving techniques.
Pitched in to help with office tasks during busy periods and staff absences.
Organized and maintained documents, files and records.
Monitored office supplies to replenish needed inventory before depletion.