Amy Springsteadah
Newport News,VA
Summary
Proven leader in high-stakes environments, adept at situational awareness. Significantly enhanced the workplace environment. Skilled in fostering customer relationships and effective communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Security/Dispatch Officer
Chenega
08.2023 - 04.2024
- Implemented quality control measures to ensure the accuracy of information shared between dispatchers and field officers.
- Coordinated multi-agency responses to large-scale events or emergencies, facilitating effective collaboration between various departments and organizations.
- Promoted a positive work environment through effective team building and conflict resolution strategies.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Collaborated closely with IT department personnel on technical issues related to communications systems upgrades or repairs.
- Maintained accurate and up-to-date records of all dispatched units, ensuring smooth handovers between shifts.
- Established a system to monitor and track officer locations, ensuring efficient deployment during high-priority incidents.
- Provided ongoing support to field officers, ensuring they had access to relevant information and resources during critical incidents.
- Created detailed incident reports for upper management review, assisting in the development of strategic plans to enhance operational effectiveness.
- Maintained updated and detailed records of calls in physical and electronic database.
Hospitality Manager
DBS Inc
07.2019 - 11.2021
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled payroll for all employees
- Set up interviews, was involved in hiring and termination proceedings
Sheriff's Deputy
Chesapeake's Sheriff's Office
03.2018 - 07.2019
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Maintained structure and security during court proceedings.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety of 525 inmates and guards.
- Drafted numerous reports detailing incidents and safety violations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Provided public safety assistance at community events to maintain safe and secure environments.
Clerk Typist
State Of NJ, Office Of The Public Defender
09.2013 - 08.2015
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Accepted dictated notes and produced professional documents with outlined information.
- Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Provided diverse clerical support to business personnel.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
- Contributed to a well-organized office environment through thorough file management and record-keeping practices.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Proofread and typed various legal documents for attorneys and law firms.
- Prepared data by compiling and sorting information.
- Researched online and offline sources to obtain information for official documents or correspondence.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Commercial/Residential Cleaning
Self
11.2009 - 09.2012
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Drafted, submitted and processed sales contracts for orders received.
- Presented bids and contracts for potential clients to review during meetings.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
New Jersey Adult Education
Vineland, NJSkills
- Situational Awareness
- Dispatch Software Familiarity
- Vehicle tracking
- Customer Relationship Management
- Incident Reporting
- Updating logs
- Effective Communications
- Critical Thinking
Timeline
Security/Dispatch Officer
Chenega
08.2023 - 04.2024
Hospitality Manager
DBS Inc
07.2019 - 11.2021
Sheriff's Deputy
Chesapeake's Sheriff's Office
03.2018 - 07.2019
Clerk Typist
State Of NJ, Office Of The Public Defender
09.2013 - 08.2015
Commercial/Residential Cleaning
Self
11.2009 - 09.2012
High School Diploma -
New Jersey Adult Education