Cynthia Rowe
Arlington,TX
Summary
Seasoned security and logistics professional with a strong background at HSS/Tarian Group. Achieved a 30% increase in operational efficiency through excellent incident management and public safety skills. Demonstrates exceptional situational awareness and customer relations to ensure seamless service coordination and response in high-stress environments.
Overview
41
41
years of professional experience
Work History
Security Dispatch Officer
HSS/Tarian group
09.2023 - Current
- I use security cameras to monitor the hospital buildings.
- I also receive visitors and patients to Women's Hospital, checking photo identification and issuing visitor stickers.
- In addition, I take emergency calls from overhead speakers, as well as the telephone, and dispatch officers as needed and prepare reports.
- Maintained contact with field units to update them on changing situations and new orders from command centers.
- Responded quickly and accurately to all incoming requests for service.
Security Control Room officer
Dallas Museum of Art
07.2022 - 08.2023
- I use video cameras to monitor the galleries and artwork.
- I also patrol the building and property.
- I use a radio to communicate and answer phones, email, and prepare reports.
Dispatcher
Allied Universal
07.2021 - 06.2022
- I use video to monitor the facility.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
Warehouse fulfillment associate
Mouser Electronics
04.2018 - 07.2021
- Scan product, fill orders, package in preparation for shipping, and stock as necessary.
- Worked in specialized areas: ESD, MSL, and receiving.
Teaching Assistant
Arlington ISD
08.2015 - 04.2018
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Provided one-on-one support for special needs students.
Paraprofessional/Teaching Assistant/Front Office Reception
Irving ISD
02.2007 - 07.2015
- -Answering phones
- -Signing in visitors via Raptor and creating badges
- -Filing and typing letters
- -Data entry (PEIMS as well as other databases)
- -Assisting attendance clerk during enrollment
- -Inclusion aide/modifying assignments for SPED students
- -Work-Based Learning monitor
- -Tutoring small reading groups
- Assisting students during transition for enrichment classes.
Logistics Assistant
Mattel Inc.
05.1996 - 05.2000
- Assisted in the development of transportation plans and strategies for shipments.
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Maintained accurate records of incoming and outgoing shipments.
Assistant Manager
KayBee Toys
11.1983 - 05.1996
- Provide excellent customer service, designate duties to employees, count all money, and maintain deposits.
- Ensure store was stocked, unload shipments, and maintain store set-up via plan-o-gram.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School -
Broken Arrow Senior High School
Broken Arrow05.1982
Skills
- Incident Management
- Situational Awareness
- Public Safety
- Geographical knowledge
- Radio communication
- Stress Tolerance
- Service Coordination
- Customer Relations
- Data Entry
- Dispatch Coordination
References
References provided upon request
Affiliations
- Photography
- Quilt maker
Timeline
Security Dispatch Officer
HSS/Tarian group
09.2023 - Current
Security Control Room officer
Dallas Museum of Art
07.2022 - 08.2023
Dispatcher
Allied Universal
07.2021 - 06.2022
Warehouse fulfillment associate
Mouser Electronics
04.2018 - 07.2021
Teaching Assistant
Arlington ISD
08.2015 - 04.2018
Paraprofessional/Teaching Assistant/Front Office Reception
Irving ISD
02.2007 - 07.2015
Logistics Assistant
Mattel Inc.
05.1996 - 05.2000
Assistant Manager
KayBee Toys
11.1983 - 05.1996
High School -
Broken Arrow Senior High School
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