JAKE ALLEN
San Diego,CA
Summary
Experienced dispatch security officer with strong knowledge of emergency procedures, safety protocols, and surveillance systems. Showcased ability in managing critical situations while ensuring minimal disruption to operations. Demonstrated skills in maintaining clear communication lines between various departments, and executing quick decision-making under pressure. Contributed to improving overall security measures and system efficiency at previous workplaces.
Overview
7
7
years of professional experience
Work History
Dispatch Security Officer/Security Guard
Allied Universal Security Services
San Diego, California
04.2019 - Current
- Collaborated with local law enforcement during investigations and emergencies.
- Monitored mall conditions to identify potential security issues.
- Led dispatch operations for the security department.
- Supported teams to provide enhanced customer service to all guests.
- Trained new hires on company policies, dispatch procedures, and use of relevant technology tools for improved job performance.
- Maintained open lines of communication with clients, providing regular updates on security-related matters and maintaining high levels of client satisfaction.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Documented daily activities and incidents in detailed reports.
- Reviewed employee credentials to authorize entry onto premises.
Sound Check Opperator/Sound Editor
House of Blues Entertainment
03.2021 - 01.2023
- Conducted thorough pre-production research on client needs for tailored solutions that met their unique requirements.
- Elevated overall production value with the careful selection of appropriate music tracks and sound effects.
- Maintained cleanliness and organization of the venue spaces.
Education
Associate of Arts - Communications
San Diego Mesa College
San Diego, CA05-2023
Associates of Science - Digital Music Technology
City College
San Diego03-2021
Skills
- Proficient in creating Microsoft Excel documents
- Communicating policies to guests and employees in a respectful and understanding way
- Data entry
- Organizational skills in creating an easy environment to navigate and conduct efficient work
- Collaborating with employees in order to create a more efficient and productive work environment
- Efficient in editing Microsoft Word Documents
- Incident management
- CCTV monitoring
- Stress tolerance
- providing customer service to any guest needing assistance
Timeline
Sound Check Opperator/Sound Editor
House of Blues Entertainment
03.2021 - 01.2023
Dispatch Security Officer/Security Guard
Allied Universal Security Services
04.2019 - Current
Associate of Arts - Communications
San Diego Mesa College
Associates of Science - Digital Music Technology
City College