AMANDA EAMES
Compton,USA
Summary
Dynamic General Manager with a proven track record of driving exceptional results in retail and food service sectors. Expertise in profit and loss analysis identifies cost-saving opportunities and revenue growth strategies, significantly enhancing profitability. Committed to excellence in customer service, consistently improving scores through strategic initiatives and a customer-centric approach. Proficient in team scheduling, motivation, and continuous process improvement, ensuring operational efficiency while fostering employee development and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas
Dekalb, IL
09.2025 - Current
- Maintained vigilance, swiftly addressing security breaches and ensuring a safe environment through proactive intervention.
- Demonstrated skill in promptly responding to alarms and emergency situations, using quick thinking and decisive action to mitigate risks and maintain site safety.
- Conducted security checks and patrols, identifying and rectifying potential vulnerabilities to ensure adherence to safety protocols and regulatory standards.
- Coordinated with local law enforcement during emergencies, providing crucial support and information to facilitate rapid response and resolution.
- Maintained a professional demeanor while enforcing security policies, ensuring respectful and clear interactions with staff and visitors.
- Prepared detailed incident reports, accurately documenting security-related occurrences and actions taken for analysis and future prevention strategies.
- Consistently upheld site security protocols, including regular inspections of safety equipment and monitoring of hazardous materials, ensuring a safe working environment.
- Identified and addressed potential security risks, proactively preventing unauthorized access and maintaining a secure perimeter.
General Manager
Murphy USA
Dixon, IL
09.2023 - 09.2025
- Managed store operations, completed daily paperwork, created schedules, and controlled inventory shrinkage.
- Monitored monthly P&L statements.
- Managed all ordering processes and inventory control.
- Price changes
- Conducted fuel and cigarette price surveys.
- Conducted daily inventory counts of cigarettes, OTP, and smokeless tobacco products.
- Provided a friendly, organized, and productive work environment for the team.
- Held weekly and quarterly team meetings.
- Provided excellent customer service.
- Performed maintenance on fuel pumps and in-store equipment.
- Led the team to achieve excellent scores on customer service surveys.
- Led the district in promotional deals and MDR sign-ups.
- Coached using the positive-negative-positive feedback method to improve performance.
Deli General Manager
Pilot Flying J
Rochelle, IL
07.2018 - 09.2023
- Worked as part of a team of 30+ employees.
- Do schedules
- Certified in food service and as a food service proctor.
- Reviewed P&L statements on Fridays to identify areas for performance improvement.
- Worked to reduce food cost variance and increase profitability.
- Conducted daily, weekly, and monthly inventory counts to ensure accuracy.
- Created bin and prep charts for team guidance.
- Consistently coached the team and sought self-improvement.
- Maintained food safety and cleanliness as a top priority to ensure compliance.
- Conducted bi-weekly interviews and managed the deli hiring process.
- Monitored daily sales and customer retention rates.
Management
Casey's General Store
Multiple Locations
10.2016 - 07.2018
- District Training Manager for the Kitchen and Floor
- Trained and coached all leadership positions, from part-time staff to management, on Casey's standards and best practices.
- Progressed through promotions from 2nd Assistant Manager to Store Manager, demonstrating career growth.
- Improved Matrix ranking from 12th to 4th place by decreasing employee turnover, maintaining payroll budget, executing compliance training, and maintaining health code standards.
- Consistently met payroll budget through effective workload planning.
- Managed just-in-time store inventory effectively by managing ordering processes, performing daily inventory, and managing food quality control.
Store Manager
Johnson Oil
Mendota, IL
07.2010 - 10.2016
- Increased store sales from 52nd to 18th in the franchise by controlling loss prevention, ensuring a quality customer experience, and building maintenance.
- Consistently met quarterly standards by managing employee turnover, maintaining payroll budget, and exceeding secret shopper expectations
- Led the store team through solid HR practices.
- Prioritized store morale by recognizing employee efforts with employee of the month awards and recognition rewards.
- Managed operations through workload planning, building maintenance, vendor relationship management, fuel pricing, and store inventory control.
Education
General Education Diploma -
Lamoille High School
01.1998
No Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Safe food handling
- Organizational strategy
- Project workload management
- Point of sale expertise
- Food safety compliance
- Experienced in Microsoft Word
- Quality assurance
- Project execution management
- Operational efficiency enhancement
- Professional development support
- Training in inventory control practices
- Operational leadership
- Financial monitoring
- Experience with order processing software
- Proficient in financial analysis
- Experienced in software tools
- Staffing coordination
- Interview facilitation
- Payroll administration
- Visual merchandising strategies
- Experience with order processing systems
- Cost management
- Effective communication
- Store leadership and oversight
- Client relations management
- Vendor coordination expertise
- ManagerPlus expertise
- Service excellence
- Inventory tracking
- Prioritization and scheduling
- Quality control frameworks
- Customer-focused food service
- Strategic marketing
- Retail store management
- Leadership in supervision
- Retail grocery management
- Network management
- Cash management
- Human resources management
- Transaction processing skills
- Itinerary development
- Experienced in creating PowerPoint presentations
- Staff orientation facilitation
- Labor law expertise
- Preventive maintenance
- Hospitality operations experience
- Effective leadership
- Financial analysis
- Asset protection
- Ongoing enhancement
- Excel proficiency
- Retail management experience
- Team development
- Budgeting and forecasting
- Strong organizational abilities
- Direct sales experience
- Cost analysis and pricing
- Data retention management
- Comprehensive dining establishment management
- Professional development
- Experienced with Microsoft Office applications
- Kitchen operations knowledge
- Customer engagement strategies
- Quality control
- Sales proficiency
- Sales strategy development
- Dining establishment expertise
- Order processing
- Experience in supporting management
- Strategic succession planning
- Event coordination
- Quick service restaurant experience
- Crisis management
- Verbal and written communication
- Patrolling
- Workplace safety
- Work ethic
Certification
- Food Handler Certification
- Driver's License
Timeline
Security Guard
Securitas
09.2025 - Current
General Manager
Murphy USA
09.2023 - 09.2025
Deli General Manager
Pilot Flying J
07.2018 - 09.2023
Management
Casey's General Store
10.2016 - 07.2018
Store Manager
Johnson Oil
07.2010 - 10.2016
General Education Diploma -
Lamoille High School
No Degree - Business Management
University of Phoenix
Relocation - Willing To Relocate
Anywhere
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Driving License: Yes