Amy Stephens
Diboll,TX
Summary
Dynamic team leader with a strong focus on process improvement and team collaboration. Proven track record in enhancing operational efficiency and developing training programs to elevate team performance.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Remote Operations
02.2024 - Current
- Supervised daily operations and coordinated team activities to optimize workflow.
- Developed training programs to strengthen team skills and improve overall performance.
- Implemented process improvements to streamline workflow and reduce delays.
- Facilitated communication between remote teams to ensure project alignment.
- Managed resource allocation to align with operational needs and support team objectives.
Assistant Store Manager
Sabeans Coffee & Creamery
Hemphill, Texas
07.2020 - 06.2023
- Supported daily store operations and ensured optimal inventory levels.
- Trained new staff on effective customer service and sales techniques to improve customer engagement.
- Handled customer inquiries and resolved issues effectively.
- Managed visual merchandising to increase product visibility and attract customer interest.
Physical Therapy Technician
Theraspecialist
Jasper, Texas
05.2017 - 12.2018
- Instructed patients on recovery exercises and proper techniques to enhance rehabilitation outcomes.
- Tracked patient progress during therapy sessions and communicated findings to therapists for adjustments.
- Supported physical therapists in assessing patients and developing effective treatment plans.
- Maintained accurate records of patient treatments and appointments.
- Prepared treatment areas by cleaning and organizing equipment and supplies.
Education
Some College (No Degree) -
Panola College
Nacogdoches, TXSkills
- Team management
- Process improvement
- Resource allocation
- Training development
- Remote team coordination
- Customer relationship management
Timeline
Team Leader Manager
Remote Operations
02.2024 - Current
Assistant Store Manager
Sabeans Coffee & Creamery
07.2020 - 06.2023
Physical Therapy Technician
Theraspecialist
05.2017 - 12.2018
Some College (No Degree) -
Panola College