Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amy Stevens

Ann Arbor,MI

Summary

Organized and dedicated worker, with a proven track record of providing exceptional customer service in fast-paced environments, with highly efficient planning, problem-solving, and communication skills. Offering exceptional attention to detail and strong decision-making skills to manage multiple, concurrent tasks, and a hardworking team player with a self-motivated work ethic to perform effectively in independent or team environments.


Overview

8
8
years of professional experience

Work History

Administrative Assistant

Mikan Corporation
03.2015 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Processed customer orders accurately and within agreed timeframes to meet service standards. Managed over 50 customers per day.
  • Managed filing system, entered data and completed other clerical tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Server

Outback Steakhouse
09.2018 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess

Outback Steakhouse
03.2018 - 09.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on Point of Sales System, customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Bachelor of Business Administration - Human Resource Management

Eastern Michigan University
Ypsilanti, MI
12.2022

Skills

  • Critical Thinking and Time Management
  • Conflict and Complaint Resolution
  • Active Listening and Communication
  • Proficient in Microsoft Office
  • Employee Training
  • Adaptable and Flexible
  • Natural Leadership
  • Sales, Upselling, and Marketing
  • Proficient in Calendar, Scheduling Software, and Point of Sales System
  • Memorization
  • Courteous Phone Demeanor and Positive Attitude
  • Ability to Lift 40 Pounds

Accomplishments

3-Meter East National Diving Champion - 2013

Two Time Division 1 Diving State Champion (2013-14, 2014-15)

Two Time Michigan M.I.S.C.A Diver of the year (2013-14, 2014-15)

All American Athlete (2013-14, 2014-15)

Timeline

Server

Outback Steakhouse
09.2018 - 09.2021

Hostess

Outback Steakhouse
03.2018 - 09.2018

Administrative Assistant

Mikan Corporation
03.2015 - 12.2022

Bachelor of Business Administration - Human Resource Management

Eastern Michigan University

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Amy Stevens