AMY STRADER
Rock,WV
Summary
Results-oriented Retail Sales Manager with expertise in customer relationship management, visual merchandising, and inventory management. Proven track record of enhancing store performance and driving sales growth.
Overview
21
21
years of professional experience
Work History
Retail Sales Manager
AAA Club Alliance
Bluefield, Virginia
02.2023 - Current
- Oversaw daily retail operations, ensuring exceptional customer service quality.
- Trained and supervised sales staff, enhancing product knowledge and service skills to improve customer engagement.
- Developed visual merchandising strategies to enhance store presentation and attractiveness.
- Resolved customer issues promptly, maintaining high satisfaction levels and loyalty.
- Conducted regular inventory audits to ensure accurate stock levels and minimize losses.
- Increased store sales through effective cross-selling of complementary items, boosting overall revenue.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Planned and executed promotional events, driving customer interest with in-store discounts and special offers.
- Developed plans for increasing customer loyalty programs.
Front End Team Lead
Walgreens
Bluefield, West Virginia
08.2021 - 01.2023
- Trained and mentored new team members on operational procedures.
- Assisted in managing inventory levels for front-end merchandise.
- Ensured compliance with company policies and safety regulations daily.
- Provided technical leadership, mentorship and guidance to team members.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
SALES MANAGER
THE NEUSE TERMITE AND PEST
Clayton, NC
01.2006 - 07.2021
- Led sales team to develop strategies for pest control services.
- Trained staff on customer service and product knowledge techniques.
- Managed client relationships to ensure satisfaction with pest management solutions.
- Coordinated marketing efforts to promote termite and pest control services.
- Analyzed market trends to identify growth opportunities in pest control industry.
- Managed daily operations of sales department, including supervision of staff members.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Resolved customer complaints regarding sales and service.
Education
Associate of Science - PARAMEDIC
Wake Technical Community College
Raleigh, NC05-2003
Skills
- Store presentation
- Customer relationship management
- Inventory management
- Sales forecasting
- Performance reporting
- Employee training
Timeline
Retail Sales Manager
AAA Club Alliance
02.2023 - Current
Front End Team Lead
Walgreens
08.2021 - 01.2023
SALES MANAGER
THE NEUSE TERMITE AND PEST
01.2006 - 07.2021
Associate of Science - PARAMEDIC
Wake Technical Community College