Summary
Overview
Work History
Education
Skills
Timeline
Generic
Prince Quinland

Prince Quinland

Brooklyn,NY

Summary

Highly motivated and driven retail professional Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused, visionary-thinking Retail Manager with over 5 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with Power bi. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

17
17
years of professional experience

Work History

RETAIL SALES MANAGER

Macy, Department Store
06.2021 - Current
  • Analyze sales reports and adjust sales targets as necessary
  • Develop and execute strategies to drive sales and increase customer
  • Managing and maintaining inventory levels with emphasis on product placement
  • Facilitate talent development with the focus on standards and customer satisfaction.

SENIOR SALES ASSOCIATE (SUITES SPECIALIST)

Macy, Department Store
09.2020 - 05.2021
  • Operate POS and administrative computer systems to achieve sales target
  • Leveraged knowledge of product and procedures to solve customer problems
  • Support talent acquisition, recruitment and education of products and services.

LEAD JEWELRY SPECIALIST

Macy's Department Store
03.2018 - 08.2020
  • Identifying opportunities for business growth with existing clients by cross-selling
  • Improve sales performance, through customer demographics to support business
  • Providing product demonstrations to help customers choose appropriate products

BRAND AMBASSADOR - CARTIER, Macy's Department Store
09.2016 - 02.2018
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

BRAND AMBASSADOR

COWORKS
06.2006 - 08.2016
  • Engage customers in conversation to effectively determine needs
  • Maintain records of customer information to provide personalize customer service
  • Maintaining knowledge of current trends in the industry and competitors’ offerings.

Education

General Education Development -

New York Education Department
11.2016

Skills

  • Great listening and communication skills
  • Proficient organizational and time management aptitude
  • Strong situational assessment and critical thinking capabilities
  • Effective problem solving and conflict resolution initiative
  • Excellent interpersonal and service Skills
  • Cross-functional and team collaboration
  • Computer Skills
  • Proficient in MS Word, MS Excel, and MS PowerPoint
  • Video Conferencing, Electronic File Management, and Online Scheduling
  • Customer Inquiries
  • Partner Collaboration
  • Recruiting and Hiring
  • Maintaining Clean Work Areas
  • Critical Thinking
  • Cash Handling
  • Shrink Reduction
  • Staff Oversight
  • Promotions and Specials
  • Customer Loyalty
  • Sales Expertise
  • Constructive Feedback
  • Cycle Count Audits
  • Client Base Retention
  • Digital Sales
  • Program and Promotion Adherence
  • Productivity Maximization
  • Staff Scheduling
  • Driven Work Ethic
  • Store Layouts
  • Customer Engagement
  • Sales Coaching
  • Corrective Actions
  • Store Presentation
  • Product Demonstration
  • Plan Sales
  • Management
  • Mentoring

Timeline

RETAIL SALES MANAGER

Macy, Department Store
06.2021 - Current

SENIOR SALES ASSOCIATE (SUITES SPECIALIST)

Macy, Department Store
09.2020 - 05.2021

LEAD JEWELRY SPECIALIST

Macy's Department Store
03.2018 - 08.2020

BRAND AMBASSADOR - CARTIER, Macy's Department Store
09.2016 - 02.2018

BRAND AMBASSADOR

COWORKS
06.2006 - 08.2016

General Education Development -

New York Education Department
Prince Quinland