Hi, I’m
Amy Sutton
Springdale,AR
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
years of professional experience
Work History
H & R BlockLowell, AR
Customer Service Professional
12.2019 - Current
Job overview
- Operated in dynamic, high-volume environment to provide skilled assistance to customers each day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided ongoing guest service, including advice.
The Lash LoungeRogers, AR
Receptionist
08.2019 - 10.2019
Job overview
- Operated multi-line telephone system to independently handle calls each day.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Reflections Salon And Day SpaBentonville, AR
Receptionist
10.2018 - 06.2019
Job overview
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected payments from clients and updated account balances.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Greeted customers and visitors in-person and via telephone calls.
Fosters Pint And PlateRogers, AR
Server
10.2017 - 09.2018
Job overview
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Greeted and maintained relationships with regular customers.
Education
Springdale High SchoolSpringdale, AR
High School Diploma
05.1993
NorthWest Arkansas Community CollegeBentonville, AR
Associate of Arts from Early Childhood Education
05.1996
Skills
- Customer service excellence
- Quality assurance
- Payment processing
- Multi-line phone talent
- MS Office proficiency
- Account management
- Strategic sales knowledge
- Professional telephone demeanor
- Medical terminology knowledge
- Data entry
- Complaint resolution
Additional Information
10+ years of experience in Medical and Pharmacy enviorment. Including scheduling, answering multiple phone lines and scanning of files.
Timeline
Customer Service Professional
H & R Block
12.2019 - Current
Receptionist
The Lash Lounge
08.2019 - 10.2019
Receptionist
Reflections Salon And Day Spa
10.2018 - 06.2019
Server
Fosters Pint And Plate
10.2017 - 09.2018
Springdale High School
High School Diploma
NorthWest Arkansas Community College
Associate of Arts from Early Childhood Education
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