Amy E. Poffenberger
Fort Wayne,IN
Summary
Experienced with developing and delivering training programs that meet organizational goals. Utilizes innovative methods to create engaging and effective learning experiences. Strong understanding of instructional design principles and adult learning theories.
Overview
23
23
years of professional experience
1
1
Certification
Work History
TRAINING SPECIALIST
Parkview Health
Fort Wayne, IN
04.2018 - Current
- Present all new hire training for Nutrition Services co-workers for 7+ years
- Facilitate all ServSafe Food Protection Manager and Food Handler classes and exams across the system
- Developed department annual CBL lessons for Nutrition Services
- Manage career path program for food services team
- District Safety Coordinator for 20 nutrition services sites
- Responsible for continual food safety audits of 20 hospital and food prep sites
- Developed continuity plan and disaster manual for operations during disaster situations
- Support Facilities department career path
- Oversee Facilities training program
CROWD MANAGER SUPERVISOR
Allen County War Memorial Coliseum
Fort Wayne, IN
08.2012 - 09.2021
- Provide leadership to develop, manage and direct tasks of 94 coliseum ushers
- Manage event operations for audiences of 10,000 +
- Administer direct hire recruitment, on-boarding, new hire orientation, and payroll
- Collaborate with department leaders to ensure a high level of customer service is maintained
- Responsible for resolving customer concerns and complaints
- Provide training on emergency operations and building evacuation plans
- Manage team meetings and training for new hires
- Establish / implement policies and procedures for departmental operations
- Ensure compliance with county regulations
ONBOARDING COORDINATOR
Parkview Health
Fort Wayne, IN
05.2017 - 04.2018
- Responsible for applicant screening, interviews, and follow up
- Conducted new hire orientation
- Created service excellence training to highlight Parkview Health mission and vision
- Managed new hire onboarding activities for Support Division with an emphasis on Environmental Services
- Built co-worker rounding program for engagement and retention
- Collaborated with SVP and Directors to develop business plans and achieve goals
- Provided monthly performance reports for Directors to identify outcomes and process improvements
GENERALIST
FCC Adams
Berne, IN
10.2015 - 05.2017
- Serve as primary point of contact for human resources
- Responsible for screening, interviews, background checks, and new hire processing
- Presented all new hire orientation and training
- Completed rounding on production associates to promote positive work environment
- Coordinated HR events, employee appreciation events, and retention activities
- Maintained confidentiality in dealing with all employment files and protected health information
- Preparation of daily, weekly and monthly manpower, hiring, and human resource reports
- Assist in handling workers’ compensation, FMLA, short term disability and long term leave processing
HUMAN RESOURCES / SAFETY
Terex Advance Mixer
Fort Wayne, IN
12.2013 - 04.2015
- Managed direct hire recruitment, on-boarding, new hire orientation, benefits and payroll
- Administered time coding and weekly payroll for 250 employees
- Maintained employee discipline, performance evaluations and bonus program
- Completed monthly safety training
- Created training programs on DOT and drug screening protocols for management
- Collaborated with division managers for goal setting and succession planning
- Utilized regulatory statutes to create DOT, injury, safety and emergency management policies
- Participated in injury investigation, root cause analysis, documentation and prevention protocols
- Vice President of safety committee facilitating meetings and safety audits of production plant
- Prepared daily, weekly and monthly manpower, hiring and safety reports for leadership
- Wellness coordinator for company-wide Healthy Ways program
CASEWORK SUPERVISOR
American Red Cross
Fort Wayne, IN
05.2011 - 09.2013
- Provided clients with disaster relief assistance assuring compliance and confidentiality
- Served as liaison between Red Cross and DeKalb County government leaders and volunteers
- Client casework supervisor assigned to resolve problematic client cases
- Maintained National Shelter Database for 287 shelter locations across 8 counties in Northeast Indiana
- Developed continuity plan and compliance program for operations during disaster situations
- Trained individuals on disaster services, safety, fire team and client casework at chapter and on the road
- Facilitated emergency management drills at Parkview Noble and Whitley hospitals
- Negotiated vendor contracts for delivery of supplies and services during disaster events
- Coordinated agreements with schools and churches to provide shelter to disaster victims
- Shelter Operations Manager during disaster relief events in Allen, Wells, and Huntington Counties
- Managed bulk distribution warehouse operations for three weeks during Hurricane Sandy in New Jersey
SUPPORT SERVICES ASSISTANT
Dupont Hospital
Fort Wayne, IN
07.2003 - 05.2011
- Provided administrative and operational support for safety, security and maintenance departments for 8 years
- Assured compliance of Joint Commission EOC records at 100% for seven years
- Oversaw life safety inspections and documentation
- Provided new hire orientation training to all hospital employees
- Responsible for quarterly department training on safety and security
- Presented safety training to hospital leaders
- Responsible for vendor relationships, negotiation of contract renewals, and dispute resolution
- Extensive experience with database administration for safety, maintenance, training and security systems
- Planned, organized and supervised functions of security team for four years
- Established quarterly goals to assure quality outcomes for security, maintenance and BioMed departments
- Proven track record for motivating security team in meeting customer service goals at 100% for over four years
- Provided new hire orientation to all hospital employees
- Managed departmental human resources functions and benefits
- Wellness and health fair coordinator for three years
Education
A.S. - Paralegal Studies
IVY Tech Community College
Fort Wayne, IN12-2013
B.B.A. - Business Administration
Trine University
Fort Wayne, IN05-2011
Skills
- Training Facilitation
- Human Resources
- Safety Coordinator
- Management Experience
- Joint Commission Accreditation Compliance
- Customer Service
- Problem Solver
- Microsoft Proficient
- Web Training Platforms
- Interpersonal Communications
Accomplishments
- Four years Human Resources Generalist experience
- Developed training programs at Dupont Hospital and for Parkview Hospital Food Services
- 20+ years training experience in education, healthcare and food service environments
- 15+ years Healthcare experience in EVS, Food Service, Safety, Maintenance, and Emergency Management
- Assured compliance of Joint Commission Environment of Care records at 100% for seven years
- Honored as high performing team member for customer service at Dupont Hospital in 2010
Certification
- OSHA 30 Hour Trained
- Certified Crowd Manager
- Safety Committee Vice Chair, 2014, Secretary, 2013, Regulatory Administrator, 2004-2011
- Training and development educator for hospital employees and volunteers
- Certified in NIMS IS-100HC and IS-200 for Emergency Management
- Certified in CPR and First Aid
- Member of Alpha Chi Honor Society
- Member of Delta Mu Delta Business Administration Society
- Honored in Who’s Who Among Students in American Universities and Colleges 2011
Timeline
TRAINING SPECIALIST
Parkview Health
04.2018 - Current
ONBOARDING COORDINATOR
Parkview Health
05.2017 - 04.2018
GENERALIST
FCC Adams
10.2015 - 05.2017
HUMAN RESOURCES / SAFETY
Terex Advance Mixer
12.2013 - 04.2015
CROWD MANAGER SUPERVISOR
Allen County War Memorial Coliseum
08.2012 - 09.2021
CASEWORK SUPERVISOR
American Red Cross
05.2011 - 09.2013
SUPPORT SERVICES ASSISTANT
Dupont Hospital
07.2003 - 05.2011
B.B.A. - Business Administration
Trine University
A.S. - Paralegal Studies
IVY Tech Community College