Amy Taylor
Bertram
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
Work History
Registered Nurse
Baylor Scott & White Hospital
04.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Educated family members and caregivers on patient care instructions.
Registered Nurse
Parkland Memorial Hospital
07.2020 - 01.2024
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Care Coordinator Assistant
Parkland Memorial Hospital
01.2013 - 06.2020
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Used company software and databases to maintain records of services performed and patient conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Clerical Assistant
Parkland Memorial Hospital
02.2010 - 12.2013
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Enhanced team productivity by providing administrative support and coordinating schedules for multiple departments.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Contributed to a positive work environment by promoting effective communication among team members.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
- Maintained calendar appointments for senior staff members, optimizing time management within the organization.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
Health Unit Coordinator
Parkland Memorial Hospital
02.2006 - 02.2010
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
06.2020
Bachelor of Arts -
University of North Texas
05.2015
Skills
- Charge Nurse
- Precepting
- Medical assessment
- Unit Administration
- Medical Recordkeeping
- Data Collection
- Care Planning
- Nursing staff leadership
- Epic Super User
Accomplishments
Daisy Award Nominee
DECON Hazmat Team
Unit Base Counsel-Head Chair
Timeline
Registered Nurse
Baylor Scott & White Hospital
04.2024 - Current
Registered Nurse
Parkland Memorial Hospital
07.2020 - 01.2024
Care Coordinator Assistant
Parkland Memorial Hospital
01.2013 - 06.2020
Clerical Assistant
Parkland Memorial Hospital
02.2010 - 12.2013
Health Unit Coordinator
Parkland Memorial Hospital
02.2006 - 02.2010
Bachelor of Arts -
University of North Texas
Bachelor of Science - Nursing
Chamberlain College of Nursing
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