Amy Terzick
Beebe,AR
Summary
Dynamic customer service professional with extensive experience at Verizon Wireless, excelling in technical support and conflict resolution. Proven ability to enhance customer satisfaction through strong organizational skills and effective communication. Adept at managing complex projects and fostering positive relationships, ensuring seamless operations and timely issue resolution.
Overview
16
16
years of professional experience
Work History
Customer Care Representative/ Tier 1 Technical Support
Verizon Wireless
Little Rock, AR
03.2015 - Current
- As a care representative, I ensure customers receive excellent service support.
- Addressing customers needs with billing, orders, account changes and tier 1 technical support.
- As an employee and customer with Verizon, I provide the best possible products and services for the needs of each individual customer.
Project Manager / Customer Service
National Wallcovering
Maumelle, AR
03.2013 - 02.2015
- As major point of contact for domestic and foreign commercial design projects for significant company's such as Disney, Hilton, and Omni Resorts.
- My position required taking and maintaining orders, organizing shipments of material according to contractor scheduling subject to changes and providing specific color and pattern samples according to architect and interior designer specifications.
- I had to maintain a professional and organized demeanor at all times to ensure accuracy.
- Due to company cut backs I had been released from my position.
Assistant
Beebe Humane Society
09.2012 - 03.2013
- Partaking in all aspects of running and maintaining, The Beebe Humane Society.
- My mother began the society in 2000, and as a family we have grown our organization to find loving homes for animals nationwide.
- Assisting in reviewing applications; veterinary appointments; cleaning and managing finances.
- Due to the passing of my father on 7/5/12, I had made a choice to leave my position at AT&T to assist my mother while she was going through a difficult time.
Tier One Technical Support Representative
AT&T
Little Rock, AR
07.2009 - 09.2012
- Worked as a team member, performing excellent technical support for business and residential customers.
Education
Associate of Applied Science - Correctional Support Services
University of Phoenix
HB05-2014
Associate of Science - Biology
Arkansas State University
Beebe, AR05-1998
High School Diploma -
Coal City High School
Coal City, IL05-1995
High School Diploma -
Grundy Area Vocational
Morris, IL05-1995
Skills
- Strong organizational skills
- Excellent written and verbal communication skills
- Excellent communication skills
- Conflict resolution
- MS Windows proficient
- Problem solver
- Strong customer focus
- Courteous demeanor
- Energetic work attitude
- Adaptability
- Technical support
- Customer relationship management
- Order processing
- Project management
- Data entry
- Tier 1 troubleshooting
- Problem solving
- Effective communication
- Organizational skills
- Team collaboration
- Time management
- Issue escalation
- Active listening
- Adaptability and flexibility
- Task prioritization
- Punctuality and reliability
- Customer relations
- Customer service
- Senior leadership support
- Complaint handling
- Product education
- High-energy attitude
- Communication skills
- De-escalation techniques
- Issue and complaint resolution
- Analytical skills
- Excellent communication
- Computer skills
- Product sales
Timeline
Customer Care Representative/ Tier 1 Technical Support
Verizon Wireless
03.2015 - Current
Project Manager / Customer Service
National Wallcovering
03.2013 - 02.2015
Assistant
Beebe Humane Society
09.2012 - 03.2013
Tier One Technical Support Representative
AT&T
07.2009 - 09.2012
Associate of Applied Science - Correctional Support Services
University of Phoenix
Associate of Science - Biology
Arkansas State University
High School Diploma -
Coal City High School
High School Diploma -
Grundy Area Vocational