BRYANNA CONSTANZA
Summary
Dynamic customer service professional with a proven track record at OpenTable, excelling in troubleshooting and client satisfaction. Skilled in Salesforce Lightning and effective communication, I foster teamwork and proactively resolve issues, ensuring seamless operations and enhancing customer retention. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Tier 1 Tech Support/Customer Care Representative
OpenTable
01.2022 - Current
- Escalate complex issues to Tier 2 support and tracked resolution progress
- Proficient in troubleshooting hardware and software issues for a range of devices and operating systems
- Exceptional customer service skills with a focus on problem resolution and client satisfaction
- Handled a high volume of inbound customer calls, chats, and emails while maintaining a professional and courteous demeanor at all times
- Assisted customers with inquiries, and provided information about products and services
- Assisted with multiple team projects, ensuring smooth workflow and meeting deadlines
- Collaborated across departments to support project execution and team success
- Supported onboarding or training of new team members, ensuring a smooth transition
Universal Banker & Teller
Chase Bank
Las Vegas
12.2014 - 03.2019
- Supported bank patrons with traditional banking needs and complex service transactions
- Provided proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
- Ensured financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
- Exhibited strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
Hostess & Waitress
The Horseless Carriage
North Hills
01.2014 - 06.2014
- Greeted guests, assigned tables, managed team workflow and significant guest queues during busy hours
- Worked the cash register and managed take-out orders when required
- Provided individualized customer service to restaurant patrons in a fast-paced environment
- Maintained high standards of quality control, hygiene, and health and safety
Childcare Provider
Rodriguez Family Daycare CCRC
North Hills
07.2013 - 11.2013
- Worked with children individually and in groups to teach social, communicative, and problem-solving skills
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Provided one-on-one and peer group tutoring on core subjects for children
- Developed fun and engaging learning activities and events daily for children
Sales Associate
Forever 21
Sherman Oaks
05.2012 - 07.2013
- Maintained cleanliness and organization of store selling floor, fitting rooms, and visual displays
- Assisted in daily store recovery, before, during, and after store opening hours
- Promoted current sales and promotions to customers
- Operated cash registers, processed financial transactions, and balanced drawers
Education
General Studies -
Los Angeles Valley College
Los Angeles, CADiploma -
Spring Valley High School
Las Vegas, NVSkills
- Ability to work as part of a team
- Coordinate multiple assignments
- Effective communication
- Create a healthy team culture
- Proactive
- Compassion in stressful situations
- Salesforce Lightning
- Troubleshooting hardware
- Software troubleshooting
- Report creation
- Customer retention
- Senior leadership support
- Strong interpersonal skills
Timeline
Tier 1 Tech Support/Customer Care Representative
OpenTable
01.2022 - Current
Universal Banker & Teller
Chase Bank
12.2014 - 03.2019
Hostess & Waitress
The Horseless Carriage
01.2014 - 06.2014
Childcare Provider
Rodriguez Family Daycare CCRC
07.2013 - 11.2013
Sales Associate
Forever 21
05.2012 - 07.2013
General Studies -
Los Angeles Valley College
Diploma -
Spring Valley High School
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