Amy Thomas

• Collected patient information and verified insurance details during registration process.
• Scheduled appointments and managed patient flow in a busy healthcare environment.
• Coordinated communication between patients and healthcare providers effectively.
• Maintained accurate electronic health records using specialized software systems.

Answer telephone, respond to patient questions/concerns to ensure prompt accurate resolution

Excellent customer service experience, creates positive experience for patients owning the patient experience.

Communicate with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration

Obtain client information for worker's comp and corporate accounts, and verifies authorization and service(s) requested

Create inpatient patient accounts, ensure accurate entry of patient account and insurance informa

ICD-10 , Coding

• Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
• Submitted claims electronically to insurance companies in accordance with regulations.
• Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
• Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .

• Checked patient insurance and collected pre-authorizations from providers.
• Posting of Inpatient/outpatient surgical charges
• Collect patient co-pay, deductible and co-insurance amounts at time of service.
• Assist surgery scheduler with scheduling of in office procedures
• Daily reconcilitaion of payments and adjustments , correct any discrepancies prior to the daily close including credit card balancing
• Maintained up-to-date knowledge of medical billing regulations and compliance standards.
• Processed medical claims using advanced coding software and databases.
• Reviewed patient records to ensure accurate coding and billing information.
• Updated patient accounts with payment information and adjustments as needed.
• Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
• Submitted claims to insurance companies electronically or by mail.