TEVALISHA JONES
Kalamazoo,US
Summary
I am a talented customer service professional with 10+ years of experience managing customer relationships. Expert in troubleshooting and problem solving. I commit to delivering high quality customer service. I dedicated with professionalism that demonstrates strengths in customer service and time management. Good deeds of troubleshooting problems and building successful solutions. I have the excellence of verbal and written as a communicator with strong background cultivation positive relationships and exceeding goals. Very alert on staying on top of demands in fast paced environments by effectively using stew periods. Have to maintain an organized, clean and safe work area. Per everyone knows and see that, I am very flexible, reliable, and dedicated to my job and my coworker. Ready to take challenges using problem solving and tasks prioritize skills to help my team succeed. Last but not least, "You Bet", Dependable employee seeking opportunity to expand skills and contribute to company success, considering hardworking, ethical, and detail oriented.
Overview
11
11
years of professional experience
Work History
Patient Access Representative Imaging
Beacon Health System
Kalamazoo, MI
02.2026 - Current
- Facilitated patient check-in processes to enhance overall patient experience.
- Managed insurance verification and pre-registration tasks to ensure accuracy and compliance.
- Streamlined communication between patients and clinical staff to improve service delivery.
- Trained new hires on patient access procedures and system navigation for operational efficiency.
- Collaborated with healthcare teams to resolve patient inquiries and service issues effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated insurance verification and eligibility checks to enhance patient access and streamline service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Access Representative
R1RCM/ Ascension
Kalamazoo, MI
09.2024 - 02.2026
- Reduced registration time.
- Resided in a 100% live in patient payments.
- Improved patient flow.
- Processed payments for medical services.
- Handled communication with patients.
- Trained staff on software functionality.
- Ensured insurance coding accuracy.
- Supported the transition to a new registration software.
- Trained new patient access representatives.
Delivery Driver
Uber Eats, Spark
Kalamazoo, MI
06.2020 - Current
- Delivered food to customers efficiently, ensuring timely and accurate orders.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained high customer satisfaction through professional service and problem resolution.
- Managed multiple deliveries simultaneously while adhering to safety protocols.
- Provided feedback on app functionality to improve user experience for drivers and customers.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Caregiver
Battle Buddies LLC
Kalamazoo, MI
09.2023 - 04.2024
- Provided personalized care and support for individuals with special needs, enhancing daily living skills.
- Monitored health conditions, administered medications, and documented changes in behavior or status accurately.
- Implemented behavioral management techniques to improve client interactions and promote positive outcomes.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Quality Assurance Inspector
JBS Beef Plant
Plainwell, MI
12.2022 - 09.2023
- Established and verified product specifications and quality requirements.
- Notified appropriate staff regarding quality discrepancies.
- Assessed production quality by analyzing samples against design requirements and standards.
- Participated in specifying QA and testing processes.
- Trained new hires on quality standards and testing processes.
- Maintained high standards with adherence to local, state, and federal regulations.
- Addressed customer issues through effective communication.
- Kept operations smooth and adhered to all safety standards.
Quality Assurance
JBS Beef Plant
Plainwell, MI, US
10.2021 - 09.2023
- Established metrics for evaluating effectiveness of Quality Assurance processes.
- Developed test scripts to automate repetitive tasks and improve testing efficiency.
- Notified appropriate staff members regarding quality issues for remediation assistance.
- Enforced control procedures and verified compliance with production work order specifications to protect product quality.
- Increased production quality by analyzing collected samples against requirements and standards.
- Participated in specifying and evolving QA and testing processes.
Shift Manager
Mcdonalds
Kalamazoo, Michigan, US
03.2016 - 06.2020
- I have presented my skills, efficiency, and dedication to this company in for 13 years total. In 3 different cities.
- Addressed customers with friendly greetings and conversations.
- Maintained high cleanliness and adhered to health code standards.
- Kept operations smooth and professional with consistent opening, closing and shift change tasks lists.
- Kept inventory within optimal levels and organized for easy accessibility.
- Resolved escalated inquiries and concerns for positive outcome.
- Coordinated fast, accurate service to customers as head of 10 people or more on a shift.
- Prepared hot, fresh food to meet brand standards.
- Assisted customers to select menu choices, review club cards and participate in add-on sales.
- Uphold high professional standards to achieve performance targets.
- Cleaned, swept, mopped, for food preparation and FOH areas.
- Kept wait times low through fast orders taking and payment processing.
Xray Tech
Chassix
Stevensville, MI
07.2015 - 02.2016
- Collaborated with team members to streamline workflows and improve process efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06-2010
High School Diploma - Healthcare Management
Some College (No Degree)
Online (ICDC COLLEGE)09-2019
Skills
- Appointment scheduling and coordination
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Insurance billing
- Payment processing
- Team leadership
- Patient billing issue resolution
- Multitasking in a Fast-paced Medical Setting
- Onboarding and training of new employees
- Medical Insurance Billing Knowledge
- Patient Registration Process Optimization
- Hospital policy adherence
- Customer service excellence in healthcare
- Customer Focus
- Patience
- Communication
- Time Management
- Leadership
- Work Ethics
- Teamwork
- Attention to detail
- Problem-Solving
- Patient Communication and Listening Skills
- Insurance eligibility verification
- Listening
- Creativity
- Flexibility
- Patient registration
- HIPAA compliance
- Customer service
Timeline
Patient Access Representative Imaging
Beacon Health System
02.2026 - Current
Patient Access Representative
R1RCM/ Ascension
09.2024 - 02.2026
Caregiver
Battle Buddies LLC
09.2023 - 04.2024
Quality Assurance Inspector
JBS Beef Plant
12.2022 - 09.2023
Quality Assurance
JBS Beef Plant
10.2021 - 09.2023
Delivery Driver
Uber Eats, Spark
06.2020 - Current
Shift Manager
Mcdonalds
03.2016 - 06.2020
Xray Tech
Chassix
07.2015 - 02.2016
High School Diploma -
Benton Harbor High School
High School Diploma - Healthcare Management
Some College (No Degree)