Susan Buell
Kalamazoo,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bronson Patient Access (Registration)
Bronson Methodist Hospital
Kalamazoo, MI
02.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Precepting new employees to ensure they are performing to the expectations of the department.
- Collecting Copays and previous balances.
- Making sure all insurance coverages are current in order to ensure less claim denials.
- Ensure a good customer experience for the patient.
CNA/Med Tech
Brookdale Senior Living
Portage, MI
08.2021 - 02.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Certified Nursing Assistant
The Springs at Bronson Place
Kalamazoo, MI
02.2021 - 08.2021
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Central Supply Assistant and Patient Scheduler
Borgess Place Nursing Home
Kalamazoo , MI
01.2020 - 02.2021
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Certified Nursing Assistant
Borgess Place Nursing Home
Kalamazoo, MI
11.2018 - 01.2020
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Certified Nursing Assistant
Arcadia Home Care & Staffing
Kalamazoo, MI
09.2018 - 02.2019
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Helped clients stay happy and healthy by providing mental and emotional support.
Certified Nursing Assistant
Bronson At Home Personal Care
Kalamazoo, MI
02.2013 - 09.2018
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Furnished personal care to clients within private home settings and championed patient independence and well-being.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment to promote client happiness and safety.
CNA/Peer Mentor
Borgess Place nursing
Education
Comstock Community Education Nurse Aide Program
Kalamazoo, MI02.2017
Western Michigan University
Kalamazoo, MISkills
- Patient Registration
- Fee Collection
- Information Collection
- Eligibility Determination
- Medical Terminology
- Insurance Verification
- Strong Organization
- Appointment Scheduling
- HIPAA Compliance
- Problem-Solving
- Customer Service
Certification
Basic Life Saving
Timeline
Bronson Patient Access (Registration)
Bronson Methodist Hospital
02.2022 - Current
CNA/Med Tech
Brookdale Senior Living
08.2021 - 02.2022
Certified Nursing Assistant
The Springs at Bronson Place
02.2021 - 08.2021
Central Supply Assistant and Patient Scheduler
Borgess Place Nursing Home
01.2020 - 02.2021
Certified Nursing Assistant
Borgess Place Nursing Home
11.2018 - 01.2020
Certified Nursing Assistant
Arcadia Home Care & Staffing
09.2018 - 02.2019
Certified Nursing Assistant
Bronson At Home Personal Care
02.2013 - 09.2018
CNA/Peer Mentor
Borgess Place nursing
Comstock Community Education Nurse Aide Program
Western Michigan University