Tracy Brolin

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Responded to inquiries by directing calls to appropriate personnel.

• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Communicated closely with servers to fully understand special orders for customers.
• Maintained food safety and sanitation standards.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Managed opening and closing shift kitchen tasks.

• Prepare manuals for panels and EE’s (buildings) with proper information, scanning and copying documents and moving them to the correct Engineering folder, order supplies, updating the project board weekly, getting information for any questions that the Engineers need on certain projects, basic office duties
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system entered data and completed other clerical tasks.
• Maintained inventory of office supplies and placed orders.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed filing system, entered data and completed other clerical tasks.

• Daily terminal paperwork, review all paperwork for any exceptions, save and scan all paperwork to the appropriate interline carriers, transmit claims via email to other carriers for the shortage or damaged, receive claims and set them up for payment, follow up on emails, correspond with claimants or other interlines, faxing and filing basic office duties
• Maintained strict confidentiality with all personal data as per company guidelines.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Identified suspicious losses and contacted manager for investigative assistance.
• Analyzed information gathered by investigation and reported findings and recommendations.

• Quotes on shipments, customer service entered in payables, light bookkeeping, account receivable, basic office duties
• Investigated customer complaints to take necessary corrective actions.
• Recorded inspection and test results on data sheets.

• Answer phones, customer service, light accounting, entering and faxing purchase orders, filing and other office duties as assigned
• Managed filing system, entered data and completed other clerical tasks.
• Managed multiple tasks and met time-sensitive deadlines.
• Responded to inquiries from callers seeking information.

• Company Overview: Avis car rental
• Data entry, customer service, answer phones, basic office duties
• Avis car rental
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Accounts Receivables, collection calls, driver collect calls, enter in payables, bank deposit, removing interest charges off accounts, credit card entries, money bags, trailer rentals, sorting through A/R mail, customer services, basic office duties
• Collected on delinquent accounts to reduce overdue balances.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Identified and contacted customers with overdue accounts to address payment status.
• Responded to customer inquiries and provided detailed account information.
• Established relationships with customers to encourage payment of delinquent accounts.
• Investigated customer credit references and approved credit lines.

• Answer phones, greet visitors, payroll for shop floor employees, data entry, schedule interviews, basic office duties
• Completed payroll accurately and timely to meet employee expectations.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Managed multiple tasks and met time-sensitive deadlines.

• Data entry, technical field services in documentation

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Organized, maintained and updated information in computer databases.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Processed incoming and outgoing mail and packages according to established procedures.