Sarah Harding
KALAMAZOO,MI
Summary
Experienced Patient Access healthcare professional with extensive experience at Bronson Healthcare Group, excelling in patient registration. Proven track record in training and mentoring staff, ensuring HIPAA compliance, and enhancing customer service. Skilled in problem-solving and maintaining high standards and delivering results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Bronson Healthcare Group Inc.
08.2023 - Current
- Onboarding of new employees
- Mentoring staff
- Quality focused registrations to ensure accurate billing
- Assisting registration staff with questions
- Collaborate with offices regarding VA authorizations and AFRN forms
- Monitor work-que volumes and assign staff appropriately.
Revenue Cycle Analyst
Bronson Healthcare Group
05.2022 - 08.2023
- Participated in regular audits, proactively addressing any issues identified to minimize financial risks to the organization
- Monitored daily reports, identifying trends or discrepancies that warranted further investigation or action from the revenue cycle team
- Led workgroups with various departments regarding denials
Lead Infusion Coordinator
Bronson Healthcare Group
10.2020 - 05.2022
- Obtained outpatient authorizations for infusion treatments
- Verified insurance benefits
- Training of Unit Clerks
- Reviewed denials and took appropriate action to reverse denials.
Registration, Verification, Scheduling
Bronson Healthcare Group
03.2002 - 10.2020
- Scheduled and pre-registered patients for outpatient diagnostic testing.
- Verified insurance benefits and obtained authorizations for testing and surgeries.
- Training and mentoring of new employees
Education
Bachelor of Science - Business Administration
Spring Arbor University
Kalamazoo MI06-2020
Skills
- HIPAA compliance
- Training and mentoring
- Effective problem solving
- Customer service
- Patient registration
- Policy understanding
- Team collaboration
- Verbal and written communication
Certification
C.H.A.A
Timeline
Lead Patient Access Representative
Bronson Healthcare Group Inc.
08.2023 - Current
Revenue Cycle Analyst
Bronson Healthcare Group
05.2022 - 08.2023
Lead Infusion Coordinator
Bronson Healthcare Group
10.2020 - 05.2022
Registration, Verification, Scheduling
Bronson Healthcare Group
03.2002 - 10.2020
Bachelor of Science - Business Administration
Spring Arbor University