Juliette Clark
Riva,MD
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Patient Access Representative
Luminis Health
10.2003 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
Education
Business Education
Albert Einstein High School
Kensington, MD05.1978
Skills
- HIPAA Compliance
- Multitasking and Organization
- Training Coordination
- Patient Education
- Registration Management
- Patient Check-In
- Patient Registration
- Insurance Billing
- Regulatory Compliance
- Insurance Verification
Certification
CHAA (Certified Healthcare Access Associate (Naham)
Expires 06-30-2025
church, Ladies bible study and community out reach programs
I attend church weekly at Calvary Community Church of Riva Maryland, I am also involved in ladies Bible study here at our church, Our outreach programs consist of Lighthouse serving I cooked for 50 residents there for two years on a monthly basis. Serving every year back packs/school supplies for children and christmas & Thanksgiving boxes families baskets/gifts every year along with new coats drives. We also supply bags for homeless and have a food pantry anyone has access for our community .
I also give to our hospital employees and we as a unit to thanksgiving baskets here to donate and provide United Way campaign every year.
Timeline
Lead Patient Access Representative
Luminis Health
10.2003 - Current
Business Education
Albert Einstein High School
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