AMY TINCHER
Charlotte,NC
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
29
29
years of professional experience
Work History
THIRD PARTY WIRE SR OPS SPECIALIST
LPL Financial
04.2017 - Current
- Reviewed third party wires for funds availability, red flags and special instructions
- Performed a series of fraud and risk related test and appropriately noted completion of tests
- Verified third party wire information directly with LPL clients
- Communicated with financial advisors to obtain additional documentation/information if necessary.
Customer Service Representative Inside Sales Support
Municipal Emergency Services (M ES) and Lawmen Supply Company
04.2015 - 01.2017
- Accurately process customer transactions such as orders, quotes and returns
- Confirm the accuracy of invoices, bill charges relative to the shipment of goods
- Provide information regarding availability of in-stock items
- Obtain and monitor information related to shipment and expected delivery dates
- Monitor shipment dates to ensure timely delivery and expedite as needed
- Process inter-company transfer and shipments as needed
- Conduct cycle counts and participate in physical inventory annually
- Answer phones and assist customers/vendors with questions within the scope of duties.
- Address AR issues, resolve invoice issues, and process routine invoicing.
- Manage time efficiently and effectively.
- Follow company policies and procedures.
- Present a professional image at all times to customers and vendors.
- Warehouse duties.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Securities OPS Service Specialist
Wells Fargo Advisors / Wachovia Securities LLC
01.2000 - 01.2015
- Analyze documents for completeness and update client accounts.
- Process account changes according to required documents from qualified supervisors.
- Perform a variety of operational tasks for complex securities or cash-related transaction processes, which require extensive knowledge of unit functions and various systems.
- Review and approve requests to move securities and cash between brokerage accounts via the BETA system.
- Send requests to move mutual funds, and subsequently follow up on the transaction.
- Process Control Agreements for Collateral Loans
- Printing and validating checks to be distributed to customers per request via the Beta system
- Banklinks, Checks, ACH, and Wires — Review accounts for available funds before approving the requests.
- Review for AML issues
- Daily risk review and quality control
- Margin Liaison
- Works directly with sales field regarding margin related issues on behalf of Credit Margin Team
- Send margin notifications to the sales field
- Extensions Due, Margin Calls, Overdue Trades, Employee / Option Trades, etc
- Answer questions and resolve any issue the sales field may have regarding Margin notices
Securities OPS Service Specialist New Accounts
First Union Brokerage Services
01.1996 - 01.2000
- Answered questions concernine set up and legalities of new accounts in the brokerage area
- Opened new brokerage accounts, update with new documentation
- Processed document transfers for branch to branch transfers
- Completed opening and editing of ellil)loyee stock options accounts, process stocks options
- Successfully completed conversion First Union Brokerage to Wachovia Securities.
Skills
- Excellent communication
- Interpersonal
- Organizational skills
- Computer proficiency
- Microsoft Office Suite
- 10Key
- IMS
- Check Image Mainframe Applications
- BETA
- Client Link
- Strong work ethic
- Strong customer service skills
- Great attention to detail
- Research
- Process improvement
References
Furnished upon request.
Timeline
THIRD PARTY WIRE SR OPS SPECIALIST
LPL Financial
04.2017 - Current
Customer Service Representative Inside Sales Support
Municipal Emergency Services (M ES) and Lawmen Supply Company
04.2015 - 01.2017
Securities OPS Service Specialist
Wells Fargo Advisors / Wachovia Securities LLC
01.2000 - 01.2015
Securities OPS Service Specialist New Accounts
First Union Brokerage Services
01.1996 - 01.2000