Margie Rodriguez
Marshall,MN
Summary
Accomplished Wire Transfer Specialist at Union Bank, adept in fraud detection and maintaining banking regulations compliance, showcases exceptional professionalism and integrity. Leveraged expertise in international wire transfers and customer service to enhance operational efficiency and client satisfaction. Proven track record in improving transaction accuracy and fostering strong relationships, contributing to significant risk management successes.
Overview
33
33
years of professional experience
Work History
Wire Transfer Specialist/Operations
Union Bank
Monterey Park, CA
03.1998 - 04.2022
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Contributed to the development of departmental training materials and resources, ensuring comprehensive education for all employees on wire transfer processes and systems.
- Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Monitored daily transaction activity closely to detect any suspicious or fraudulent activities, mitigating potential risks to the organization.
- Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
- Collaborated with other departments for seamless interdepartmental communication, improving overall operational efficiency.
- Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
- Developed a comprehensive understanding of various currencies used in international wire transfers which aided in executing error-free transactions.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Built and established relationships with clientele to improve future business opportunities.
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
- Enhanced team performance by sharing knowledge, best practices, and lessons learned from past experiences with colleagues.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
Sales Associate
Crown Books
Whittier, CA
09.1997 - 12.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Legal File Clerk
Union Bank of California
Los Angeles, CA
02.1991 - 04.1993
- Provided excellent customer service to both internal and external clients by responding efficiently to requests for information or assistance.
- Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
- Improved tracking of borrowed files by implementing a check-in/check-out system, minimizing instances of lost or missing documents.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
- Streamlined document retrieval process for attorneys, improving case preparation efficiency.
- Facilitated smooth office operations by responding promptly to requests for file retrieval or updates from attorneys and support staff.
- Participated in regular file room audits, assisting with reconciling discrepancies and ensuring overall compliance with recordkeeping standards.
- Assisted in reducing misplaced files by consistently updating the electronic database with accurate file locations.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
- Reduced document retrieval time by reorganizing the physical filing system, increasing overall productivity within the firm.
Photographer
JCPenney Portrait Studio
Whittier, CA
02.1989 - 12.1992
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
Education
Photography
Pasadena City College
Pasadena, CA05.2000
Associate Of Applied Arts - Photography
Cerritos College
Norwalk, CA06.1986
General -
Huntington Park Senior High School
Huntington Park, CA05.1984
Skills
- Professionalism and Integrity
- Fraud Detection Abilities
- Conflict resolution techniques
- Time Management Competence
- Swift Transactions Expertise
- OFAC Screening Familiarity
- Currency Conversion Understanding
- Banking Regulations Compliance
- International Wire Transfers
- Wire Transfer Investigations
- Microsoft Office
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Punctual and Dependable
- Relationship Building
- Operational Efficiency
- Flexible Schedule
- Self Motivation
- Written Communication
Languages
Spanish
Limited Working
Timeline
Wire Transfer Specialist/Operations
Union Bank
03.1998 - 04.2022
Sales Associate
Crown Books
09.1997 - 12.2003
Legal File Clerk
Union Bank of California
02.1991 - 04.1993
Photographer
JCPenney Portrait Studio
02.1989 - 12.1992
Photography
Pasadena City College
Associate Of Applied Arts - Photography
Cerritos College
General -
Huntington Park Senior High School