Bryan Anthony

(promoted from Financial Center Representative)

• Collaborated with my department to reconstruct and clear daily general ledger reconciliations.
• Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
• Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
• Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.

(promoted from Human Resources Intern)

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

• Assisted in storing new and existing employee files into a new HRIS system.
• Collaborated with the Recruiting Director on researching improvements that can be made to Mentorship Program.
• Coordinated brainstorming event between Interns and Mentors discussing how to make our bank more competitive in the market.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

(promoted from Human Resources Intern)

• Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
• Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
• Reduced scheduling conflicts by closely monitoring deadlines and proactively rescheduling appointments as needed.
• Monitored and reviewed new candidate application videos and assessment results.

• Answered worker inquiries and performed clerical duties to assist human resources department.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Collaborated with the Recruiting Team to create a job seeking event for candidates finishing trade school.
• Updated and audited Standard Operating Procedures processes for each person.