Jessica Colon
Sussex,NJ
Summary
I am a Highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted employee who is organized and motivated, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Wire Transfer Specialist
Lakeland Bank
03.2018 - 12.2024
- Review wire transfer requests and ensure that all requirements are met prior to processing
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures
- Researched and resolved discrepancies related to wire transfers
- Developed strategies for improving the efficiency of wire transfer operations
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers
- Maintained accurate records of all completed transactions in accordance with internal policies and procedures
- Monitored changes in banking regulations affecting wire transfers
- Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers
- Provided training to new staff members on how to process various types of wire transfers
- Conducted audits of all transactions related to wire transfers to ensure compliance with company standards
- Created detailed documentation for each transaction processed by the recommendations for improvement
- Evaluated new technologies available for processing wires faster and more efficiently
- Developed relationships with external banks in order to facilitate smoother transactions
- Liaised between internal teams and external vendors when necessary
- Responded promptly to customer complaints about their experience using our services
- Received and posted payments to loan accounts
- Now Provident Bank
Deposit operations specialist
Lakeland Bank
07.2016 - 03.2018
- Processed e-funds on customers
- Ran confidential information to see if customers were eligible for opening accounts
- Completed research requests for customers for personal reasons and for senior benefits
- Completed levies working with our legal department
- Completed subpoenas working with courts and the banks legal department
- Printed and mailed debit cards to Lakeland branches to give to new and existing customers
- Checked and ordered products for the debit card room
- Proved the debit card vault daily
Teller
Lakeland Bank
04.2015 - 07.2016
- Developed and maintained relationships with customers of the bank
- Helped customers with monetary transactions
- Created new relationships with customers (new and existing)
- Proved teller drawers
- Proved ATMs
- Proved cash machines
- Met sales goals every quarter
- Closed the bank at the end of the day
Bookkeeper/ Courtesy/ front end manager
Weis Markets Inc
12.2013 - 04.2016
- Performed basic accounting and bookkeeping services to manage business operations
- Managed the cashiers
- Made cashier schedules
- Gave loans to the cashier drawers and made sure to prove at the end of the night
- Courtesy associate responsible for bill pay, Western Union, customer service, returns, exchanges
- Cashed payroll checks
- Made sure the store was in proof
- Opened the store
- Entered all amounts in an excel sheet after the store was in proof
- Met Garda for the deposit
Education
High School Diploma - undefined
Kittatinny Regional High School
Newton, NJ06.2012
Skills
- Customer Service
- Training employees
- Writing procedures
- Follow company policy and procedures
- Data Collection and Processing
- Cash Flow Planning
- Billing and Invoicing
- Data-Driven Solutions
- Schedules and Timelines Planning
- Analytical Thinking
- Payments Processing
- Data Verification
- Information Verification
- Goal Setting and Tracking
- Fraud identification
Timeline
Wire Transfer Specialist
Lakeland Bank
03.2018 - 12.2024
Deposit operations specialist
Lakeland Bank
07.2016 - 03.2018
Teller
Lakeland Bank
04.2015 - 07.2016
Bookkeeper/ Courtesy/ front end manager
Weis Markets Inc
12.2013 - 04.2016
High School Diploma - undefined
Kittatinny Regional High School
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