Catherine Miller
Highland Lakes,NJ
Summary
Banking professional with many years of banking experience and proficiency in operation procedures, balancing deposits and check processing. Strengths include managing several projects simultaneously, meeting deadlines and keeping calm under pressure.
Overview
18
18
years of professional experience
Work History
Wire Transfer Specialist
Lakeland/Provident Bank
05.2022 - Current
- Process incoming and outgoing monetary wires for commercial and consumer clients using our automated wire transfer
- Process returned wires
- Send messages to other banks for wire discrepancies, missing wires, and wires in need of revision;
- Research and work on incoming wire messages via Fed-Line from various banks
- Process Foreign Currency wires; Create wire templates;
- Create and process drawdown wires (reverse wire)
- Received and posted payments to loan accounts
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers
- Liaised between internal teams and external vendors when necessary
Junior EBanking Specialist
Lakeland Bank
03.2020 - 05.2022
- Process and verify consumer Online Banking applications
- Process eTreasury Business online banking applications
- Call customers to verify outgoing wire transfers
- Update addresses on online banking customers profiles as well as bill pay profiles
- Assist customers with wire entry
- Assist customers on inbound and outbound calls
Operations Clerk
Valley Trust & Wealth Management
07.2019 - 01.2020
- Responsible for the day to day processing of all accounts, including troubleshooting problems and answering questions
- Open new accounts along with maintenance as needed on client accounts
- Prepare, process and routine maintenance of Valley Pension payments
- Process of incoming checks, ACH and Wires
- Perform general office duties
- Perform OFAC/FinCen verifications as needed
Deposit Operations Specialist
Highlands State Bank A.K.A Lakeland Bank
06.2015 - 04.2019
- Responsible for performing the deposit operations function and daily operational tasks
- Some of these things are but not limited to: Process Point of Deposit/Teller work adjustments, Proof of Branch Cash Totals, Return Deposit Items, Non Post Items, ATM Settlement for Branches, Regulation D, ACH Returns, Balance GL’s accordingly, Stop Payment Items, and Overdraft/Exceptions, etc
- Review and approve Mobile Deposits
- Process Consumer and Business Internet Banking enrollments, respond to inquiries and emails
- Submit and process Check Adjustments through the Federal Reserve Bank
- Log and Process Levies
- Log and process Debit Card Disputes in accordance with Regulation E
- Assist branches with operational issues and customer questions and issues
Teller Supervisor
Highlands State Bank
09.2012 - 06.2015
- Trained new hires
- Prepared the schedule for all the tellers
- Ordered money for the vault on a weekly basis
- Performed monthly audits for the tellers
- Balance and proved the ATM’s
- Assisted with anything the Assistant Manager and Manager needed
Teller
Highlands State Bank
10.2006 - 09.2012
- Organized, stocked and maintained the teller window area
- Opened new accounts
- Processed monthly Vault and ATM Audits
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Rapidly and efficiently prepared customer and ATM cash and change orders
Skills
- Adjustment and research functions
- Debit card disputes
- Check processing adjustments
- Cash Handling
- Customer Service
- Payments Processing
- Data Entry
- Excel
- Word
- Experience with FIS IBS
- Experience with Evision
- Experience with FIS Horizon
- Experience with eWire
- Experience with Fiserv Director
- Experience with Navigator
- Experience with Payments Xchange
- Bilingual fluent in Spanish
- Time management
- Customer relations
- Strong organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Wire Transfer Specialist
Lakeland/Provident Bank
05.2022 - Current
Junior EBanking Specialist
Lakeland Bank
03.2020 - 05.2022
Operations Clerk
Valley Trust & Wealth Management
07.2019 - 01.2020
Deposit Operations Specialist
Highlands State Bank A.K.A Lakeland Bank
06.2015 - 04.2019
Teller Supervisor
Highlands State Bank
09.2012 - 06.2015
Teller
Highlands State Bank
10.2006 - 09.2012
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