Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nas Castillo

Providence,RI

Summary

Results-driven Customer Service Expert offering proven history of achievement during 13-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Overview

9
9
years of professional experience

Work History

Wire Transfer Specialist

Citizens Bank
01.2021 - 01.2022
  • Analyzed financial trends and provided detailed financial reports to management
  • Built and established relationships with clientele to improve future business opportunities
  • Managed over 50 customer calls per day

Assistant Store Manager

Finish Line
03.2018 - 02.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Increased sales by 30%

Supervisor

Neutaconkanut Recreation Center
06.2013 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Associate of Science - Business Administration

Community College of Rhode Island
Lincoln
05.2014

Skills

  • Business Development
  • Inventory Control
  • Guest Relations
  • Customer Relationship Management

Languages

Spanish

Timeline

Wire Transfer Specialist

Citizens Bank
01.2021 - 01.2022

Assistant Store Manager

Finish Line
03.2018 - 02.2020

Supervisor

Neutaconkanut Recreation Center
06.2013 - 06.2018

Associate of Science - Business Administration

Community College of Rhode Island

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Nas Castillo