ROXANNE RICHMOND
Spokane,WA
Summary
Accomplished Wire Transfer Specialist and Universal Banker IV at Washington Trust Bank, adept in Fedwire processing and demonstrating exceptional professionalism. Spearheaded process improvements, enhancing transaction accuracy and reducing risk. Excelled in fostering banking relationships and mentoring staff, significantly improving operational efficiency and customer satisfaction. Skilled in fraud detection and conflict resolution.
Overview
11
11
years of professional experience
Work History
Wire Transfer Specialist
Washington Trust Bank
07.2024 - Current
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
- Identified opportunities for process improvements, implementing changes that led to increased accuracy and reduced risk exposure.
- Reduced delays in funds transfers through quick resolution of problems.
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
Universal Banker IV
Washington Trust Bank
06.2013 - 11.2016
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
GED -
Columbia Basin Community College
Tri Cities Wa04-2005
Skills
- Time management
- Professionalism and integrity
- Conflict resolution techniques
- Fraud detection
- Fedwire processing proficiency
- Anti-money laundering protocols
Timeline
Wire Transfer Specialist
Washington Trust Bank
07.2024 - Current
Universal Banker IV
Washington Trust Bank
06.2013 - 11.2016
GED -
Columbia Basin Community College
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