Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Fannery Lotero

Fannery Lotero

Van Nuys

Summary

Flexible hard worker ready to learn and contribute to team success. Motivated professional offering a lot of experience in Finance field and Customer Services. Adds value to any organization in need of great collaboration interpersonal and multitasking abilities. Meets tight deadlines every time. Organized and motivated employee eager to apply time management and organizational skills in various environments seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

24
24
years of professional experience

Work History

Wire Transfer Specialist

AFEX Inc.
03.2006 - 08.2024
  • Mentored and trained newly hired teller to familiarize each with job responsibilities and organizational procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to train others
  • Improved operations by working with team members and customers to find workable solutions
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues

Payment Settlement Specialist

Xe.com
08.2022 - 09.2023
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
  • Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.

Customer Services Representative

AFEX Inc.
12.2000 - 02.2005
  • Educated customers on special pricing opportunities and company offerings
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries fast-tracking them for problem resolution.
  • Escalated customer concerns store issues and inventory requirements supervisors

Education

Esl

Glendale Community College
06.1998

Hotel - Management

I.D.E.E.E. - Cali - Colombia
01.1998

Skills

  • Critical Thinking
  • Team work
  • Reliable and Trustworthy
  • Planning
  • Multitasking
  • Bilingual
  • Customer service
  • Active listening
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Administrative support

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Payment Settlement Specialist

Xe.com
08.2022 - 09.2023

Wire Transfer Specialist

AFEX Inc.
03.2006 - 08.2024

Customer Services Representative

AFEX Inc.
12.2000 - 02.2005

Hotel - Management

I.D.E.E.E. - Cali - Colombia

Esl

Glendale Community College
Fannery Lotero