AMY TODD
Rocklin,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Assistant Bakery Manager
Sprouts Farmer Market
01.2022 - Current
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
Compliance Lead Specialist
AmerisourceBergen
01.2017 - 01.2020
- Participates in all aspects of the Distribution Center’s regulatory compliance procedures
- Assists in promoting a safe, accident free, and healthy working environment
- Tracks, audits, and maintains records per regulatory requirements
- Conducts internal audits to ensure compliance with DEA and OSHA regulations
- Assists with training programs related to safety consciousness, DEA and OSHA
Service Sales Representative
Cintas First Aid and Safety
01.2015 - 01.2017
- Develop and maintain relationships with customers, replace used and outdated products
- Ensure OSHA compliance by upselling products that will benefit the customer
- Top sales person in the branch several months in a row, consistently exceeding goals
- Contribute to the training and development of new employees, giving support to ensure success for the entire team
Store Manager
Bootbarn Western Wear
01.2011 - 01.2015
- Oversee a successful retail store, maintaining all aspects needed for continuous growth
- Guide and motivate team to exceed daily, weekly, monthly and annual sales goals
- Conduct annual performance evaluations encouraging strengths and accomplishments, identifying and correcting weaknesses and deficiencies.
Operations Manager
Lakeshore Learning Store
01.2009 - 01.2011
- Supervised sales, merchandising, promotions, payroll, inventory and activities
- Supervised all customer service aspects, driving sales and maximizing profitability
- Recruited, hired, trained, coached, motivated, and provided support to associates.
Education
Bachelor of Science - Business Management
University of Phoenix
Skills
- Service Quality
- Customer Satisfaction
- Quality Standards
- Business Correspondence
- Training Employees
- Administrative Duties
- Strategic Planning
- Client Networks
- Monthly Audits
- Organizational Policies
Timeline
Assistant Bakery Manager
Sprouts Farmer Market
01.2022 - Current
Compliance Lead Specialist
AmerisourceBergen
01.2017 - 01.2020
Service Sales Representative
Cintas First Aid and Safety
01.2015 - 01.2017
Store Manager
Bootbarn Western Wear
01.2011 - 01.2015
Operations Manager
Lakeshore Learning Store
01.2009 - 01.2011
Bachelor of Science - Business Management
University of Phoenix