Amy Truong
Overview
3
3
years of professional experience
Work History
Express Counseling Office Clerical Assistant
Cypress College
11.2023 - Current
- Answered and managed around 30 incoming and outgoing calls with students while coordinating and scheduling appointments, and recording accurate messages for distribution to office staff after work.
- Reviewed student and counselor files, records, and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Contributed to a positive work environment by promoting effective communication among team members.
- Boosted team efficiency with prompt response to phone calls, emails, or in-person to provide information while interacting with students.
- Served as a reliable point of contact between departments, ensuring timely dissemination of important information.
- Attended the first day of the month's monthly team meetings to analyze problems and worked with teams to develop solutions.
- Increased accuracy in daily report document processing by proofreading and editing written materials before submission or distribution to the coordinator.
Student Ambassador Program/Welcome Center
Cypress College
10.2021 - 09.2023
- Mentored approximately 20 students to increase satisfaction and help engage by answering questions about college life.
- Increased awareness of college resources by promoting them through presentations and workshops.
- Developed and implemented a social media strategy to increase engagement and reach new audiences.
- Demonstrated commitment to fostering a positive campus environment by actively participating in various student organizations, events, and initiatives.
- Enhanced student engagement by organizing and leading outreach programs and events.
- Maintained accurate records of outreach activities using data management systems to track progress toward program goals.
- Responded to requests for information from media or designated appropriate spokespeople or information sources for requests through Cranium Café (Online Counseling).
- Liaised between the college and prospective students and parents during campus tours/student visit days, answering all inquiries regarding campus safety.
Internship
Huntington Beach District Office
07.2021 - 10.2021
- Interacted with approximately 25 constituents by phone, email, or in-person to provide information on their case works related to federal agencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Sorted and organized files, spreadsheets, and reports from the constituents and other departments to align with the District Office and organizations.
- Examined approximately 20 incoming and outgoing paperwork within the organization for proper documentation.
- Attended community meetings and events representing the organization and assisted with Certificates of Congressional Recognition.
- Actively participated in monthly team meetings 2 times, offering insightful suggestions that led to innovative problem-solving strategies.
- Kept up to date with political news through reports from different news sources and familiarized with all works related to federal agencies.
Education
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Irvine, CA06.2025
Associate of Science - Administration of Justice
Cypress College
Cypress, CA05.2023
Skills
- Vietnamese Fluency
- Computer Skills (Microsoft Office and Google Suites)
- LiveChat Messaging
- Telephone Etiquette
Timeline
Express Counseling Office Clerical Assistant
Cypress College
11.2023 - Current
Student Ambassador Program/Welcome Center
Cypress College
10.2021 - 09.2023
Internship
Huntington Beach District Office
07.2021 - 10.2021
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Associate of Science - Administration of Justice
Cypress College